Mobile app was very cumbersome and not user-friendly. Unable to upload pictures as required.Truck was extremely close to another truck making it difficult to drive out. Staff was very friendly with return.
Kim C
1St Class Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Inver Grove Heights, MN 55076
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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How U-Haul Reviews Workcustomer service was great, clean truck, friendly, very knowledgeable people who were able to get me through this process without a hassle.
jennifer rHad to wait for them to open and they didn’t open until 1 hour past when they were supposed to. And we had a 2000 mile trip a head of us. They were friendly but not professional.
John TReturned the trailer 3 hours before our 24-hour due date. Took photos and videos of our return since I question how they check for returns; great thing we did. And, even though I called their office phone number and left a message on their voicemail to let them know we returned it, they have no place to leave return information for trailers. Sure enough, I was billed for a second day, claiming it was returned on Monday in the late morning (I was at work 35 miles away at the time). I had to call U-Haul customer service to record my return on the day it was due, and a second time to get a credit authorized for the second day, which was overcharged. Both U-Haul corporate reps were amazingly kind and took care of noting the overcharge and issuing a refund, but nobody should have to call U-Haul twice over a 5x7 trailer rental. If a U-Haul return location is not open for business on a Sunday or after hours, leave a sign-off, an email address, or a place to "scan your return" or enter the rental number so the rental return information can be updated. We also attempted to sign off on the U-Haul app; it would not work at this location-kept saying "timed out." No customer should be charged extra because the agent did not check security cameras first thing to verify return times, or listen to their company voicemail. Had they offered some kind of place to scan our info, it would have been automatically updated. Thank you to both Russ (on Sunday) & Ashley (on Monday) at U-Haul Corporate Customer Service for doing a great job helping us with this return and refund of the overcharge by this location.
Robert TScheduled pick up for 5:30pm. Arrived 10 minutes early. Location scheduled to be open until 6:00. When I arrived the door was locked. No one there. I double checked my reservation. I hooked up the trailer. At 5:45pm I left with the trailer. Location called 10 minutes later accusing me of stealing the trailer. No apology. No explanation. I will NEVER do business with this location again
Andrew K