I had to give the keys to an unknown person and in return I did not receive any documents confirming the delivery of the equipment and the absence of claims from the company U-Haul.
VIACHESLAV P
Ottawa Halal Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ottawa, ON K2B7W3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Don’t change the location and size of the truck at the exact time I was supposed to pick up my truck. When someone reserves a truck there should be employees who ensure that the trucks reserved at specific locations are there. That is the point of reserving. Shouldn’t be relying on clients to deliver the trucks to the proper locations. Happened to both trucks ordered for this move. Was offered $50 credit and never got it.
Kyle MWe reserved a 10" truck in early June for pick-up at 3990 Prince of Wales Dr, Ottawa. When we arrived on 1 August to pick it up, we were shocked to learn that rather than a 10" we were assigned a 26", which was completely unacceptable for our needs. That location was unwilling to recognize the error or do anything to correct the situation. We called U-Haul and were redirected to the Ottawa office, where I spoke to an exceptionally helpful agent (Sim?) who found us a 15" truck nearby. She was excellent and we are grateful for her support. The folks at the new pickup location were also very friendly. The only issue is that when we reached home and opened the back of the truck we found several very old and filthy moving blankets that we had to dispose of.
Trevor SNot sure how it was suppose to go but the guy told me to just put the trailer somewhere in the back and never checked it. I did not have a chance to tell them about the shaking wheel. I left concerned that I was going to be charged extra or who knows, if someone stole it I would have been held responsible. Was also not expecting to see skinned goat hanging up when I walked in.
Nicola Frented a vehicle for only one hour and drove about 35 km. The total charge was $207.05, which seems extremely high, especially considering that I also refueled the vehicle before returning it.
AHMED O