Agent had no idea I was coming. Admitted that he had ignored the texts from the regional manager. Charged me for damage insurance that I specifically had declined. I then had to spend a lot of time on the phone with multiple Uhaul reps to get refunded.josh R.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Middle Island, NY 11953
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.5 Average Customer Rating
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Make sure there is more than 1/8 a tank of gas in the truck before they pick it up. Also do not park the truck in a 7 inch puddle that you have to walk through to get into the truck.Joe B.
Shut down your business because you suck. Horrible experience. Staff are lazy don't record records, are very unprofessional & even hang up on people and charge them for unauthorized charges.Kacy C.
The guy was super busy, but he was like " Don't worry I'll take care of everything" not only in words, but he really meant it. I didn't have to go through the app for every step, he just made the whole thing so easy.Febin K.
The truck was not mechanically up to standards. The engine light came on and I was told to drive it as far as possible and they would get help to me if I needed it but mindfully reminded me it could take up to three hours. I made it home 500 miles with this gas guzzler. I had roadside assistance come out waited three hours and the truck needs a catalytic converter which does give you poor gas mileage if it's failing guy shut the light off when I dropped it off the light popped right back on â€¦.. also the right windshield whipper fluid didn't come out of the right side causing a problem with seeing out the window with the snow and saltâ€¦. Overall I'm unhappy it doesn't seem you people maintain your trucks Nobody was at the location for drop off I couldn't mention any concerns to a real personâ€¦jessica M.