The check in process was a bit of a scavenger hunt. It took me 45 minutes to figure out the App and how to find the truck and key. I didn’t realize the facility was closed. I won’t use the mobile App again. It was a huge hassle.
Emily H
Delaware Equipment Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Middletown, DE 19709
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The guy behind the counter screamed at me. He threw my cards at me. He was so unbelievably rude. All because I tried to explain to him I had already paid for it, AND I WAS RIGHT, and he continued to harass me, accuse me, yell at me and act like an overall asshole. And he didn't even apologize for his mistake or behavior. He didn't give me any kind of instructions to fill the tank or clean the truck, ehich cost me a lot extra. I didn't even sign anything agreeing to this. Someone so rude should not be in customer service.
SAMANTHA AThis is the second time I have rented from this location. They staff could not have been more helpful - I highly highly recommend them.
JUDITH NOnly issue we had was the drivers side floor was a little muddy/dried dirt (but it had been nasty lately) and the USB to charge phone was spotty. Other than that, great experience, easy to use.
MERVYN SStaff is friendly and helpful at this location.
RANDEL G