There was no cell connection, and wifi was out, so I was unable to upload a photo of the gas and mileage or complete the return on the app. The attendant at the gas station didn't know how to process a truck return. He was very nice and tried to be helpful, but he lacked support. He was told by his boss over the phone to take a photo of the dashboard and take the keys from us, which he did. 22 hours later, the truck was still not registered on the app as returned. I had to call the gas station again since the UHaul online chat person was not helpful. I got the same young man on the phone and he called his boss again, who finally did whatever he needed to do on his end to mark the truck as "returned."
CHRISTOPHER R
Fair Oaks Mobil
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Middletown, NY 10940
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Customer Reviews
- 3.0 Average Customer Rating
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U-Haul provides excellent service at the location I used and with the equipment I used to do my haul. Excellent rental experience.
Anthony AI would not charge the Cust for the extra mileage for having to pick it up not in the preferred location
Adam FThis is a drop off only that needs to be explain from the beginning and you have to do it from the uhaul app. No help from this Mobile station just takes the key. I was not satisfied with the service at this drop off station...
john sWas looking to pick up my truck in Middletown closer to my apartment. I even chose it when booking the truck. I know the owner of the Mobil station didn’t switch my location to him. So really the fact I would not recommend the location is a reflection on him, but he also could not provide me with a furniture trolley or a pack of blankets. The result being I still had to go to the Uhaul in Middletown to pick those up. Uhaul should have saved me the two trips and the extra time. Shame on Uhaul for using me to help them move a truck from an out of the way location.
Michal D