When I told the person where I was going and need to drop off nearby (Amelia, VA) she stated there was not a U-haul place in that area that the closest one was about an hour away. I said I will just bring it back here. She then stated that they are closed on Sunday's and I could drop it off of the Mineral Store. That is what I did. When arriving there they said I did not have a reservation to drop off. What? A reservation to drop off. I've used Uhaul several times in the years past and never heard such a thing. I understand things change, but then my bill came to $300 plus. This is absolutely absurd!! I didn't even have the truck for 24hrs and I did what the representative told me to do. The postings at the location for the price of the trucks do not match what I was charged. $129. I would like this bill to be adjusted and treat me fairly. Thank you
Wanda W
Off The Hook
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Mineral, VA 23117
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Customer Reviews
- 4.0 Average Customer Rating
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Nice folks but the brakes on the trailer were near failing Also did not have any moving accessories on hand
Bryan MVery helpful, friendly and polite. 10 out of 10!!!
CHRISTOPHERW BGreat Job. On time, communicated well, worked hard, knew what they were doing and were careful with fragile stuff. Couldn't ask for anything more.
Craig PTwo things. 1) the lock was old and rusted. Time consuming and difficult to open. 2). Limited cell service. Unable to upload photo and driver's license to handle remote or after hour rental.
Harry H