It took close to 2 hours after my appointment time to have the trailer delivered to Slones from the large gravity 5 miles away. I could have driven their myself faster. Plus I had to pass that location to get to Slones. When Slones called initially to find out the status, they said they would have it brought down right away, that I should stay at Slones. The service lately by Uhaul has been terrible. I would not recommend Uhaul to anyone. This was NOT Slones fault, it was the primary Uhaul center on SR741.David J.
Moving Truck Rental in Moraine, OH at Slones Automotive
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Moraine, OH 45439
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Very friendlyBradley C.
Keys where not in the lock box. No one was at the counter. Spent 30m to pick up equipment and 40m to drop off. The page kept glitching on me.Paul U.
Small location makes it tricky to park the 26 ft bigger truck. There's Just not a lot of room in the parking lot for error, But everything went fine. truck was clean and online check in and check out was smooth. Thanksnathan S.
The office staff was very helpful and nice.CARLA H.
Communication! I reserved it in Miamisburg. I got an Email telling me to pick it up there. Took them 30 minutes to figure out I needed to go to Moraine. No Email or text message. Showed them the reservation. They were nice, but it was a corporate mistake in lack of communication. Had people waiting to help me and we wasted an hour doing all this when I could have gone straight to Moraine if I had KNOWN.ROBERT T.
Great customer service from Slones. We will definitely use them again.lori C.
The process went very smooth and the gentleman be who helped us was easy to work with.Rebecca H.
It took me over an hour and a half to get my Uhaul rented. I had to go to several different places to get it rented. The size truck I needed was not available anywhere.Travis F.
Great customer service, extremely nice rep at the auto shopJason M.
The gentleman who helped me was very friendly and very helpful. Excellent experience! Great customer service!Jennifer T.
Mickey was awesome to work with.ROBERT S.
My family and I have used U-haul for years the trick was clean and all but I did notice after the truck was brought back he didn't disinfect it my only concern was for others safety due to the coronavirus including myself my question was did that disinfect it before I had the truck!!!! Lastly but not least after all the things were loaded on the truck and we were ready for our destination the truck wouldn't start I called the location and told them my problem also stated I had no flashers on no nothing I was questioned are you sure I stated I'm positive there was no need for them to be on granted I'm in a driveway he then said well we don't have anything to do with the U-haul so you need to call the number on the side well needless to say I got get an answer when calling the number I called back and told him that well I ended up paying someone to jump the battery so I could get to my destination this is the worst by far I was in a time crunch due to be being a Nurse and all was horrible poor customer service all he said was we never had any problems with the truck before I returned the truck handed over the keys and he said I'll email you with any questions etc I said I need you to check the mileage the condition of the truck and the gas hand so I'm not charged anything other than what was stated he was irritated by me saying that but I wasn't leaving until that was done overall I'll never use that location AGAIN I had to pay out my POCKETS to get the truck up and running again I'm literally heated to be honest there needs to be a better system at hand when these things happen I could at least been compensated for money loss due to no fault of my own reimbursed or something and the inconvenience of the truck DYING on us I never give reviews on anything wether it's this or any other company I had to unfortunately horrible horrible just horrible so I had to call off work I hope this message cause some changes thanks I hoping this helps someone else in my shoesLAKISHA C.
So, this drop off is a body shop, so the parking lot was a bit crowded, but the proprietor was beside me almost before I stepped out of the truck. Extremely friendly, very customer service oriented. Great U-haul representative.Edward B.
He need to learn how to be at least a little respectful customer are spending money with you so yhu don't gotta be rude about itDANEGAH D.
Small lot; big truck = hard to maneuver (especially on return). NO mention of the dolly - I saw it in the truck upon arrival of my house. Did not need it, but it was a bit in the way since I couldn't move it without incurring an additional charge.mark G.
The dolly was not put in the truck, and I was billed $7.00 for it. The picture I took of the cargo was empty. You can see there was no dolly included.KIMBERLEE W.
Nothing keep up the good work I had no problemsSABRINA O.
Awesome place. Will recommend and use them in the future.Thomas W.
the person that helped me was excellent.Zewdu D.
Can I please get a final receipt?William D.
Fast, friendly service. Vehicle in great condition. Excellent experience!Kathryn A.
Slones Automotive was very prompt and got me in/out quickly. They don't have all the equipment that a big site would have but treat you like their first customer.Michael D.
Cab was dirty. Otherwise rental was good.LARRY P.
uHaul was great, however the moving helper was a scam and never showed up to assist.Tyler M.