Timeliness. Organization. Needs to improve knowledge of app and systems.
PETROS D
Kris Touhy Auto Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Morton Grove, IL 60053
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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The truck was ok. The reason I would not recommend this location is because you have to use the app. It is horrible. Getting the truck took us 25 minutes and returning took 30 minutes. The app stopped working numerous times.
Debra HMany, many issues here. ***None of which are the fault of Kris Touhy Auto*** Please note this is not a regular U-Haul location, but a U-Haul remote drop off/pick up point. I originally scheduled my pickup at a regular U-Haul location but U-Haul switched my reservation the day before my pickup. Not Cool. When you arrive at a remote pickup location you have to use the U-Haul App to check in and unlock a lockbox and retrieve your key. The App wasn't functioning and I could not find my lock box code. The Auto Store owner actually stepped in and tried to help by logging into his software to find my lock box code. Many kudos to him for stepping up and trying to help. However, after restarting the App on my phone several times and re-logging in I finally was able to get the lock box code: it was an extremely small text at the bottom of the app page. Totally poor design - totally impossible to find. To this experience off: the truck did not come with the dolly or the blankets that I rented. There wasn't anything Kris Touhy Auto could do because again, this was not a regular U-Haul location. The tank was also on empty. Terrible experience all around.
HEIDI TEveryone was super helpful
DIONYSIS ANo customer service or friendliness.
Beau W