By far the best experience yet!!! The representative was so kind and showed my husband the truck and they did the walk around. He gave us detailed instructions on how to return it. Just a very kind employee you have. We will recommend this location to our friends, neighbors, family, coworkers !! And Temecula / Murrieta group FB pages ! Thank you UhaulAlex F.
StaxUP Storage Murrieta
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Murrieta, CA 92562
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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The truck had an alignment and power steering issue.Gina C.
Person at location (Standing by for manager) had zero access to U-Haul server and not able to process our order (he did make some calls but to no effect, so we had to use the online check-in app which was glitchy to say the least. It took several attempts to get through process before we finally were able to get the keys from the lock box. We then found that the truck battery was completely dead, not even dash lights. I then took part of my group to U-Haul Moving and Storage Murrieta for our other truck. Mike the manager called the regional manager about the problem at StaxUP (he was in Fallbrook, so Mike sent one of his people with a truck to jump start the dead truck at StaxUP) Once we got the truck started , I never could complete the standard process due to not being allowed to take a photo of the gas gauge and odometer. The truck had been sitting for days, the windows were dirty and there was still an old water bottle inside that had not been thrown out. On checking the cargo area, there was no hand truck nor packing blanket. Not a problem for our needs, just don't want to incur a missing equipment charge! Truck condition: the brakes squeal so must be at the low pads warning. The steering was loose/wandered compared to many of the other trucks I have used in the past few months. Highly disappointed in this experience. The time delay in getting the truck caused issues with the crew waiting to load our theatrical equipment and set. Fortunately the 8 volunteers were still able to load both trucks within the deadline time.Steven L.
Very nice and accommodating I forgot the name of woman's in front of a desk she is very generous and accommodating staff, I will come back in this branch thank. YouAlvin G.
Ordered a 15 foot truck 10 days ahead of my move and was called two days before my move that they only had 10 foot trucks available. Unless I wanted to drive another hour out of the way to pick up a 15 foot truck myself. I had to go with the 10 foot truck and it made my move a very poor experience. On top of that. The gal who called me telling me there was no larger trucks available was very sassy and condescending during the call and not empathetic of my situation. Very poor experience with uhaulNolan P.