I was forced to go to a 2nd location to pickup supplies (hand cart, furniture dolly) due to a last minute change to my pickup location on the part of Uhaul. It was pouring rain and I had a strict time schedule with my move but had to go out of my way to detour to another pickup location for these supplies. It would have been nice to be extended a courtesy, i.e. free equipment rental or discount on my truck rental for the inconvenience but I was denied such a courtesy. Also, there was an issue with processing my license which caused the pickup to take much longer than expected.
PAMELAS S.
Louie Lube Auto
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Windsor, NY 12553
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Customer Reviews
- 3.0 Average Customer Rating
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The location itself was fine and the people were helpful. The location was out of the way and I still had to go to the U-Haul main store, which was more convenient, to pick up the furniture pads I had reserved. One stop works have been more helpful.
STEPHEN M.Strange place! But great 15 ft truck. In excellent condition! I would come back for the truck. The rest is pretty bad. Communicative organization and location! When I arrived to get the truck there was no one there to check me in, but a few not so nice teen agers! Had to wait outside in freezing weather to get a self check in link. Because they locked the office door from the inside when I went outside for a second lol unbelievable!!! It was annoying and the some! Then when I was on my way returning the truck and was 20min late a lady called me to check on the truck sounding upset or worried. She was concerned when I will return the truck and had no shame to charge me an adirional 20 in late fee. It was ok for me to be waiting for 40min outside to get the truck. Also I filled in the gas to where I got the truck with and got gas charge for $25! Wth? When I came back to the lube shop where the tuck is parked. The parking lot was packed and no space to park the truck. I had to shimmy the truck in a tiny space of where my Mini Cooper was parked. Making things more fun is that the location is on a mini highway and cars fly by. If you new to driving a truck cuidado!
Amitai C.Location was on the side of a busy road, location was closed on a tuesday which was not inviting
Francis H.I had some concerns with the breaks & tires. There didn't seem to be any traction with the tires, I was swerving and sliding while driving in the rain. Brakes felt semi decent, maybe need to be changed soon as I could hear a grinding noise when breaking. Maybe new Rotors in my opinion. Just a little familiar with those things and maybe just a quick inspection just to make sure everything is good. I could be wrong but just in case. Overall great rental experience
Majesta H.