Moving Truck Rental in Norfolk, VA at iStorage Norfolk
(U-Haul Neighborhood Dealer)

119 reviews

951 Ernies Way   Norfolk, VA 23502
(Behind Checkered Flag Honda on Va Bch Blvd)

(757) 460-5369

Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(757) 460-5369

951 Ernies Way
Norfolk, VA 23502
(Behind Checkered Flag Honda on Va Bch Blvd)

Services at this Location:

Hours

  • Mon-Fri: 9:30 am - 6 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed
  • 24 hour customer return
Truck Rentals

One-Way and In-Town Local Rentals in Norfolk, VA 23502

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Customer Reviews

Average Customer Rating

119 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
2.0

Make sure trucks are fixed before going out. The movers are reliable Darius was awesome and amazing. He worked alone.

JANEENTHEADORA N. 
Rating:
5.0

I'm Straight forward doing business can be costly give discounts.

Mauri C. 
Rating:
5.0

The woman at the counter Saturday around 3:15 was wonderful. We got there early snd the truck wasn't available but she was so helpful and actually called us as soon as truck was returned. She was great!!

JODY F. 
Rating:
5.0

Very nice and helpful front desk.

Richard B. 
Rating:
3.0

Read above

dennis P. 
Rating:
3.0

The location and staff was very professional and friendly buuutt the truck I had was sub standard. I used the 10ft truck and midway into my move we were in a bad thunderstorm, the rain poured into the driving cavity of the truck soaking the floor, myself and fiancé while I was driving. The water came in from the driver side door and from the top of the truck where the inside cabin and back storage meet. That part was not sealed together and allowed for the rain to flow in and dump on us. I have pictures and videos of this. I am not happy about this at all. This vehicle should not have been allowed to be rented. I will escalate my complaint with my evidence, very disappointed.

Tamara H. 
Rating:
5.0

John and Tammy are friendly, helpful and knowledgeable. I rent from this location exclusively for me personally and the business I manage.

Lisa D. 
Rating:
5.0

Employees were very helpful and kind.

CHARLESELTON J. 
Rating:
1.0

Very horrific return experience documented with your main office...never offered I'm sorry or compensation

Micheal S. 
Rating:
4.0

Pulling up to my first red light, the engine light came on.

Charlithia F. 
Rating:
3.0

First time using mobile self-help was different wiill do it again

Shawna C. 
Rating:
5.0

nothing I see. However your staff were very professional and deserve a thank you for their services.

James W. 
Rating:
4.0

This poorly selected location is very difficult to get in and out of, mostly because the access road that it is on is too narrow. The truck parking spaces also need to be wider, but I don't know where you'd get the space from! In addition, the parking spaces for customers should be labeled as such. It was scary exiting and driving down the road lined with parked cars, without enough room for the truck and any cars that might be coming the other way at the same time. I sure wished my husband could have done this task. What made the difference, though, and what will bring me back, is the staff. They were friendly and respectful, as well as very patient with me. The place was very clean and tidy. The truck was also very clean, and the young man came out to help me with some of the truck's unique operating issues. When I returned the truck, he was very kind about parking it for me, as I was afraid to back it into the space. You have two very special people there!

Victoria C. 
Rating:
2.0

Helping customers with trailer hook up

Mindy B. 
Rating:
1.0

Better understanding of drop off requirements to new users

Daniel L. 
Rating:
2.0

The employees were not familiar with renting Uhaul trailers. They did not know how to properly attach the trailer to my vehicle. On my own, I drove to a different Uhaul facility afterward to have it correctly connected. The trailer leaked when towed in the rain.

Joseph H. 
Rating:
5.0

I-storage was helpful, professional, and understanding after I'd been dicked around by uhaul for over half an hour. I had arranged to pick up a 15ft truck from Imagez Enterprises Inc @9am on 02MAR2019, but when I got there to pickup the truck IEI had put a makeshift sign stating they didn't feel like opening until 10am... Needless to say I was NOT happy. I will NEVER use your online or over - the - phone service again.

Philip J. 
Rating:
5.0

Keep the tanks full and have people return them fall. Trying to fill up to a specific mark on a gas gage is difficult when doing short distance moves. Take it with a full tank. Leave it with a full tank.

Troy C. 
Rating:
5.0

Uhaul did not call to let me know that I had to go to a differant location to pick up truck. This was a big inconvenience. Also made m late for the moving help that was scheduled.

Johnny B. 
Rating:
5.0

Very convenient and easy truck rental.

Evan U. 
Rating:
5.0

Excellent service.

Christopher B. 
Rating:
5.0

Excellent customer service!

Louis N. 
Rating:
5.0

Not only is the facility and grounds clean but the staff is phenomenal. Quick, down to earth, helpful and very courteous. I would recommend anyone to iStorage Norfolk.

Kory M. 
Rating:
5.0

Ronnett was a joy. Patient, efficient and she multi tasked with a smile the entire time.

Nicole B. 
Rating:
5.0

Staff friendly and courteous. Was apparent customer who rented previously smoked while using truck. Wish intereior of cab had been a little cleaner, but overall fine.

Kelly B. 
No reviews have been submitted for this location.

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