The lady working at this location is always very friendly and helpful. The auto texts could include a clear link to check the rental back in if dropping off after hours. I did ok downloading the app and got to the check in ok but on a bad day could have been hard to find/figure out. Website was very slow today when reserving the vehicle.
Doug M
Estate Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Novi, MI 48375
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Give more room to get the truck out, the space that was given to get out was very tight.
Douglas RPick up person was extremely knowledgeable and helpful.
robert mGreat customer service! Had the truck running and warm for us when we arrived, super friendly. Would highly recommend.
Brandon STerrible process to check in, multiple repetitive questions and customer is required to take pictures of the rental prior to use. Customer needs to do everything while U-Haul employees just sit there and watch. The vehicles field was hit, damage everywhere and the biggest issue is brakes barely worked. No safety check occurred by U-Haul and the vehicle clearly needed servicing including brakes. I would never use this store again.
Mike M