When I got there for my 2:00 pm reservation no one seemed to know anything about the reservation. The only person able to do the UHAUL paperwork was not around. Over an hour later the person emerged from a building and stated he was on a conference call and couldn't get off. Then the system would not work properly for me to load my id. When I opened the trailer up there was a dolly inside, I had not requested and the trailer was not sweep out. One of the prongs on the plug for the lights broke off so I had to wait for them to exchange the trailer plug. Overall it was a terrible experience and very frustrating.Kathryn J.
(U-Haul Neighborhood Dealer)
Oak Grove, MO 64075
8 am - 12 pm / 1 pm - 5 pm
Special Operating Hours
- 6/10/2023 - 9/2/2023: Closed
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Oak Grove, MO 64075
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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Was sent 40 miles out of my way to pick up the equipment I reserved a month prior, and the dolly I reserved wasn't available. All in all this was a horrible experience. Try having the equipment available to meet the commitment you agreed to when you agreed to my reservation and took my moneyJoshua W.
The outside of the truck was good the back of the truck looked good but the cab had dog hair everywhere .JORDAN S.
After hours drop off was confusing and unclear. Charges for gas, I made sure it was filled back to the correct level before dropping it off. I have the receipt to prove itJoseph R.
Showed up and they couldn't find the key to the truck. Then we found it in the ignition of the truck. The truck was dirty inside. The lady checking me in said â€œokay, here you go.â€ I went to start the truck, the battery was dead. So they gave me the other truck in the lot. Again the truck was dirty inside. I drove the truck straight from location to my home, loaded it, drove straight to off load sight, refueled truck in route to drop off location, dropped off at location only to find out I was charged for extra miles. Not very pleased with my overall experience.Ben K.