Van was empty. Had to fill to 1/4 (35$) before using it. I was credited 35$. No windshield washer. Smelled cigarette.
Guy L
Cyrville Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ottawa, ON K1B5K1
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Customer Reviews
- 4.0 Average Customer Rating
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It should be an established location. It’s basically just a parking lot. The person was there waiting for us with the truck running which was very appreciated but we asked for a trolley which didn’t come with the truck. We then had to drive to an established place to pick one up. Plus the place where we wanted to rent our truck apparently didn’t have any ( which wasn’t true cause there were a whole bunch in the parking lot)so it caused us to drive farther from our home which added more mileage to the rental truck.
Frank Jgentleman serving me was excellent
Kathy NThere was no clear signage for the entrance to the facility. it looks like a run down, old Chinese restaurant with trucks parked beside it. The guy working was very nice and very professional. There was a huge mess with the booking. I was texted and asked to upgrade from the 10 footer I booked and I said no. then called and I said no. and yet when I arrived the "only" thing available was a 26 footer. I was not compensated for the upgrade and the excessive amount of gas that I used. I had a small office worths stuff in my 26 foot long truck. Very disappointing.
Jacob W