At first the staff was very helpful and seemed to be knowledgeable of the process. When I went to pick up the truck there was a different staff member who could not find my reservation at first and called the person I originally spoke with. I received the vehicle and went about my way. The truck was very clean, even smelled nice, and was all ready to go for me. After I got home I realized I did not receive any documentation for renting the truck. I called the location and was told it is all on-line and I was good to go. I later received a call from U-haul advising my reservation had been cancelled since I did not pick the truck in time. I called customer service and found out since the vehicle was not checked out properly, I technically stole the truck. Customer Service was able to correct the issue and were extremely helpful. This location needs training bad or perhaps doesn't need to be a rental location. I would hate to see an innocent person get arrested for auto theft like I could have been. An ironic sidenote, I've been a Law Enforcement officer for 35 years and about to retire. That would have been a way to end an honorable career.
CARL R
Goin Postal
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Oviedo, FL 32765
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Customer Reviews
- 4.0 Average Customer Rating
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They didn't have the blankets I had purchased/reserved. The inside of the truck looked like a soda had exploded all over.
SARA SBetter inspect rear door spring and cable This one malfunctioned due to neglect.
Michael BThe van wasn't clean. However, the representatives were very nice. If someone local needed a van the parking is easy.
Gwendolyn MProprietor is just not friendly. Seemed annoyed with me being there. The inside of the windshield was so dirty. I could barely see when the sun was setting. The rest of the vehicle was very clean.
ALLISON N