The pick up process took more than an hour. I had requested in person pick up in person pick up at a different location. My location got changed and in person got changed to mobile pick up where I lost almost an hour dealing with support. I had requested blankets which were not in the truck so I had to call again and get those pick up from the shell gas station. That ended up losing 30 mins. After all these hassles I went to return the truck at 11.30 and told the front desk that I’ll refill the gas and come back and would it be ok if I am 15-20 mins late after the drop off time of 12 pm. I dropped off the car around 12.20 since there were few trucks before me T 12.30 I got an email that U-Haul charged me one more extra day. It’s a complete scam and I would like to get my money back.
JOSEMANUEL M
Pacifica Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pacifica, CA 94044
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Customer Reviews
- 4.0 Average Customer Rating
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The lock box was rusted, so I had a little trouble opening it up, but got it eventually.
Vivian RNothing, best truck yet from u-haul
Josephine RGreat service and my attendant did a fantastic job walking me through the process.
Ari NThe staff was not very informed about the process of returning the truck... no mention was made of an app or the correct procedure for returning the van.
Martha S