This was a horrible experience! I have driven multiple box trucks with Uhaul several timea over the past few years and this truck should not have been allowed on the road, much less to travel out of state! I tried calling Rocky's several times to confirm my reservation with no answer. Corporate Uhaul changed my location, ever after I reserved and confirmed a Scottsdale location online. This was done very much against my wishes. When I arrived at Rocky's via Uber (after a flight) there was no manager or english-speaking rep onsite. The only available truck was grimy/dirty, had no radio, dangerously low tires and a bad engine with more than 128,000 hard-driven miles. Without another option, I loaded the Uhaul (by myself) and began driving north on I-17 in mountainous terrain. The truck lost steering and braking power as I crested a large hill at General Crook Trail exit and I almost went over the cliff! Cars and semis speeding over the hill could not see me balancing on the side of the cliff shoulder and came dangerously close to hitting me. Had the typical driver been behind the wheel instead of me, I believe they would have died driving right off the cliff. I am extremely disappointed and traumatized by this whole experience. This dealer obviously has no regard for safety and Uhaul has no safety practices to ensure their trucks are road-safe. Had I had an accident, Uhaul would have blamed the driver and not the faulty truck. This is just so wrong! Please have someone from the corporate office contact me immediately. Thank you for your time.Jamie S.
Rockys Wheels And Tires
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Phoenix, AZ 85008
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- 3.0 Average Customer Rating
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I was charged 250 dollars for the truck and there were no keys on the lock box!Kelsey K.
Was a small shop with no one available so did mobile check-in. Uhaul had been tagged with graffiti overnight at this location because its sitting on the street and not in a controlled lotStephen R.
There was no customer service at all because it was at a third-party. The person that was there at the third-party location didn't know anything that was going on. They didn't know how to help me they had to call their manager to help with the pick up process then I had to do mobile check-in, which was horrible. The system kept going down, which was wasting a lot of time, because I only had the U-Haul for three hours then when I finally got all of that to work, I got the code to unlock the box with the key in there, but when I opened it, there was no key so the person there again had to call their manager and figure out what was going on and that took another 30 minutes and finally they gave me a keyLakoya F.
There was no key upon opening the lock box there were also issues with the app which interfered with returning the truck.Zoe P.