The check in process was not easy. Once I went inside it was slow and without so much as an acknowledgement the salesperson waited on the person after me without saying do you mind if I take her first and that is after I had waited 10-15 minutes for the people in front of me. Mind you that was after 15 minutes of trying to do the online check in. Also 1995 is misleading when you charge an exorbitant amount for mileage and I have to bring it back full. Gouging!!!
Denise R
Parcel Post Plano
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Plano, TX 75025
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I advise anyone renting a U-Haul to completely read your contract and just go by what you ask for or are told by the rental agent. I was double charged for my U-Haul, I asked for rental by the day. I was charged this at the time of rental (almost $300) and the. When I turned the truck in I was also charged by mileage (almost another $300). When I called I was told didn’t you read the contract? I had not as I have rented before and never had a problem, also the rental agent told me it was by the day as I had requested. When I tried to file a dispute, I was told I would have to wait for a manager to call me back. No one ever called and I can not get any response.
CHRISTOPHER BMy original order was to have moving blankets. When I arrived to pick up the truck I was told they had no moving blankets but that I could drive to another location to get the blankets. That information should have been shared with me prior to my picking up the truck and supplies. Other than that the pickup and drop off process was quick and easy at this location.
KARLA TCharged me 12 miles, drove only 8 miles. Automatic add 14.95 for safe mover even I declined. Took pictures of milage but its worthless. Never go back to this place.
Nimishkumar PThe Dollie’s, hand truck, and moving blankets that I rented were not included in the van when I picked it up. If this equipment was not available, I should have been notified earlier. I had to run all over town to get these items. Very disappointed
Carla K