Had to return the truck to where I rented it, causing extra kilometres, 19.95 to rent, and 70.00 dollars for mileage, and I had it for 3 hours, plus gas, cost me 140.00 for 3 hours, to expensive in my opinionSteve D.
Moving Truck Rental in Port Hope, ON at Vosburgh Home Decor
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Port Hope, ON L1A3Z3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Was very satisfied with the representative of this location I was dealing with. ThanksPaul M.
Nothing. Vosbergs was really good to deal with. Truck was great.Laurie S.
It took me nearly an hour to drop the truck off as the rental agreement was for a one way drop in Port Hope, but the online version put the return point as Oshawa again. Customer service online was great, but it took nearly an hour from the time I called, put on hold awaiting a rep, getting everything switched over to allow the drop. Then the App would not allow uploading of pics, so customer service attempted tor rectify and we ended up having to use the online version instead. That allowed me to complete the return. Totally unacceptable the way the rental agreement wasn't properly processed, but the assistance I received to rectify it was great.JAMESR H.
It was a tedious process. Using app etc.Kash R.
I was supposed to pick the van up at diamond detailing. It was not there. Simone could have sent me a message to let me know if the pick up location change. Diamond detailing was a block from my house. The other location required me to get someone to driver me there. Then the moving items I ordered - blankets and dolly were not in the truck but I was charged for them anyway. The truck was clean. Despite the late hour, I was able to pick up. It would have been nice if it wasn't so dark.Jennifer M.
Lovely folks to deal with.John B.
Fix the Uhaul "credit" for the 60$ deposit. It was over an hour trying to get it sorted out. They had to call into help desk multiple times. Seems there is an issue with credits on "debit" cards. Wasn't the first time they have had issues. They were friendly and trying to help but seemed like a "system issue".Jayne D.
The vehicle was filthy and when I reported it to the clerk, I was told that U-Haul does not pay them to clean the trucks. I had no choice but to accept a filthy vehicle.MICHAEL B D.
Your system for checking in an checking out is very stressful and does not work at all. The photo verify part would not complete. Luckily for me the local rep showed up at 8 AM and was able to do the check in for me. Very helpful. When I checked it in it was dark after hours and no one around. After over 10 attempts to take your required photo I got on an online live chat with a service rep. I can't begin to tell you how stressful trying to type on a small smartphone in the dark was for me. I am over 60 and while I can use technology, I found that situation most frustrating. The rep told me it was a common problem at that location I do not believe my problem was related to signal strength The photo verification process itself is not realistic in real life conditions. If a check in did not work for a customer, going forward, perhaps you should waive that seemingly redundant verification process and let the local rep verify it the next day, as he had to anyway.Norman H.
Best Uhaul experience I have ever had. The staff were the friendliest people I have met in a long while.Charles M.
I dropped truck off a day early but half hour after close. Shocked they closed at 5 on a Friday. I tried with no luck doing the online drop off. So then I was charged an extra $20 fee. I have another truck and a trailer rented for this Friday. I hope I have a better experience.Barb C.
There was no one there. Even though it said they opened at 9am. The check engine light came on as I drove away.kenneth S.
The people here are so friendly and helpful. They know how to handle problems that may be encountered very patiently. I wouldn't know how to improve anything...they seem to be doing it right!Christine M.
Advertise this location more, I didn't know they offered uhaul services there, they saved me!Vikki B.
What a great experience. The staff at Vosburgh's are friendly and knowledgeable. They had a good selection of boxes, packing supplies and even a box-style wardrobe for dress clothes. I will be back the next time a need a moving truck.Michael V.
Nothing... was totally satisfiedJennifer R.
Nothing to improve at this location! The young lad that helped us with our drop-off was super friendly and helpful .. I would recommend this location for sure and would go back there to rent a vehicle when needed!!David H.
Truck was extremely clean and operated wonderfully. Fast, efficient service. Highly recomend!Mike V.
We were so happy with our experience! Everything went so smoothly and we will definitely be booking again! Thank you for such excellent service - we really appreciate it!Markus D.
Great service from Mike Vosburgh. Totally satisfied, well done!!SAM C.