AT PICKUP THERE WERE COMMUNICATION PROBLEMS BETWEEN U HAUL AND THE DEALER DELAYING MY WHAT IS TYPICALLY A FAST AND EASY TRANSACTION. U HAUL WORKED IT OUT WITH THE DEALER AND AFTER ABOUT 1/2 HOUR I WAS ON MY WAY. THE DEALERSHIP STAFF WERE KIND AND HELPFUL....THE NEXT MORNING AFTER I LOADED MY VEHICLE ON THE AUTO TRANSPORT AND DEPARTED I EXPERIENCED A NASTY VIBRATION WHICH AFTER CLOSE INSPECTION WAS FOUND TO BE A BADLY MISSHAPEN/WORN TIRE WHICH DIDN'T OCCUR WHEN THE TRANSPORT WAS EMPTY. DUE TO TIME CONSTRAINTS, WE DROVE TO OUR DESTINATION SAFELY AND RETURNED THE TRANSPORT ON MONDAY MORNING. NOT THE BEST EXPERIENCE I'VE HAD, BUT REMAIN A DEDICATED U HAUL CUSTOMER AS YOU REALLY RUN A PRETTY TIGHT SHIP. OVERALL, MY SATISFACTION WITH U HAUL IS WELL ABOVE AVERAGE. YOUR U HAUL LOCATION STAFF IS ALWAYS EXCELLENT. SOME OF THE DEALERS MAYBE NOT SO MUCH.
MARK H
Marios
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Prescott Valley, AZ 86314
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Check in was quick and easy. Personnel were helpful.
Kevin MReduce the amount of email, it’s overwhelming and makes searching for pertinent information difficult.
Bary WExcellent service and the truck worked beautiful!
Sue HPeople were very friendly and pick-up was easy
james a