the automated system is a failure if all people are not trained on it. I had a previous reservation at the same location and received a text informing me that an agent would call. no call and no reservation. Had a crew I paid for a half a day but got no work from. On the morning of my second reservation the clerk had not been trained and even though myself and another customer had both completed the automated requirements (or so I thought) an agent had me go through the whole process over the phone before I could actually leave with the trailer over an hour after my original pickup time. When I returned the trailer, the clerk came out and checked the trailer and told me I could leave. Later I got a text informing my that I need to take a picture of the triler before I left the yard. Poor communication, poor practice, poor results.
Byron F
Marios
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Prescott Valley, AZ 86314
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- 4.0 Average Customer Rating
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Original drop off closed early for 4th of July but found an open one close by and she was very nice and helpful
Donald NAT PICKUP THERE WERE COMMUNICATION PROBLEMS BETWEEN U HAUL AND THE DEALER DELAYING MY WHAT IS TYPICALLY A FAST AND EASY TRANSACTION. U HAUL WORKED IT OUT WITH THE DEALER AND AFTER ABOUT 1/2 HOUR I WAS ON MY WAY. THE DEALERSHIP STAFF WERE KIND AND HELPFUL....THE NEXT MORNING AFTER I LOADED MY VEHICLE ON THE AUTO TRANSPORT AND DEPARTED I EXPERIENCED A NASTY VIBRATION WHICH AFTER CLOSE INSPECTION WAS FOUND TO BE A BADLY MISSHAPEN/WORN TIRE WHICH DIDN'T OCCUR WHEN THE TRANSPORT WAS EMPTY. DUE TO TIME CONSTRAINTS, WE DROVE TO OUR DESTINATION SAFELY AND RETURNED THE TRANSPORT ON MONDAY MORNING. NOT THE BEST EXPERIENCE I'VE HAD, BUT REMAIN A DEDICATED U HAUL CUSTOMER AS YOU REALLY RUN A PRETTY TIGHT SHIP. OVERALL, MY SATISFACTION WITH U HAUL IS WELL ABOVE AVERAGE. YOUR U HAUL LOCATION STAFF IS ALWAYS EXCELLENT. SOME OF THE DEALERS MAYBE NOT SO MUCH.
MARK HCheck in was quick and easy. Personnel were helpful.
Kevin MReduce the amount of email, it’s overwhelming and makes searching for pertinent information difficult.
Bary W