I found the truck with a gas room which I read the indications that said that I had to deliver it with the same gas that I picked it up and that's what I did and days later I find out that they are wanting to make charges with different amounts and they do not notify me in time of this until I call to know what is happening, the first time I called they told me that if I left the truck with the same amount of gas that I found it and I assumed that they checked it, they told me that I had to wait to make an adjustment because they were also wanting to charge me the payment that I had already made, and the second time I call they tell me that if I have to pay the amount they are charging me because I leave the truck with little gas and I do not understand why if I left it with the same amount that I found it, They are charging me for having to put gas and for leaving it with little gas and if I only put the amount I had when I picked it up personally for me it was not a good experience, it was the first time I used a moving truck but also the last,since the indications said one thing and they do another and very bad experience
Litzy M
U Stor It Rockford 4850
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rockford, IL 61103
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Customer Reviews
- 4.5 Average Customer Rating
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Lady was very friendly up front, process was a breeze and the truck was the perfect size for my move. The last person who used the truck left glass on the floor of the truck and the dolly was just laying next to it, but I cleaned it up and put the dolly back in it's proper location when I brought back.
JORDAN JI am assuming the truck we rented was a quick turn around, because the windshield was dirty and the gas tank was not full. otherwise, all was great. Friendly staff, easy access and easy return (once I got the app installed).
Patricia CThis location was and is excellent!!
TERESA PI am upset at being charged for 2 gallons of gas as I was extremely careful to have slightly more gas at dropoff than at pickup. They did not go into the truck to veryfy the amount of fuel, so it's their word against mine and I get charged. Bogus!
RANDALL K