This rental was a disaster. I reserved the truck at the University Ave location and that's where I wanted to get it from. I got shifted to this dude at the last minute. The trucks were unsecured about a 1/2 block away by railroad tracks totally out of view of the rental office. I also did not receive a walk around the vehicle at time of rental. I was just told, here are your keys, look for your number and drive away. When I started to put gas in I discovered after a minute that the gas tank was drilled and I put 7+ gal of gas on the concrete before immediately turning it off ($21.56 and have a receipt). I went back and got a different truck, which was OK, but the initial experience pretty much soured me on the whole deal. The lady I returned the truck to at my destination was fantastic by the way. She was surprised by what she indicated were lapses in your required procedures at my pick up location. She did her best to make this right by me which was very nice, but it was totally NOT her fault.
bruce b
Auto Tech Car Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Paul, MN 55104
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Customer Reviews
- 2.5 Average Customer Rating
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Did not get my refund of $160 that I was towed I will receive when I return the truck nor was I instructed on the policy of returning my refund
toni dEverything was easy and went well.
Anthony MI couldn't figure out the key dropbox, but fortunately I dropped off during business hours, so I could just return the key to the desk.
Joleen HZero human contact. Large fence between drop off location and office prevents any human interaction. If you can’t use QR codes, would be very difficult to return equipment. No signage telling you what to do, where to leave things, etc. Seedy area, next to rail cars and at least one abandoned vehicle. Very surprised this is actually a U-Haul location. HOWEVER, we went in the middle of the day and I was strong enough to push the trailer where it was to be left (I think) so we were in and out in about 20 minutes.
Timothy R