I was charged $5 for pads. I did not request pads, There were pads in the truck, but I did not use any pads. I was charged $5 for a utility dolly. I did not request a dolly, There was not a dolly in the truck, I did not / could not have used a dolly that wasn't there. I was charged $5 for Safe trip fee. Don't know what this is, I paid $15 for Safe Trip Move insurance. I don't appreciate being overcharged for hidden fees for services not provided. But, I was 2.5 hours late returning the truck. And they were very understanding and did not charge any additional fees for that. I appreciate there accommodating me on that. So, I am thinking the added overcharges and the not charged late fees probably offset. So I am probably about even on the what the true cost should be but not pleased with how we got there.
RANDAL H
Salem Self Storage South
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Salem, OR 97306
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I was charged for 2 dozen moving blankets and I got six. In my original request I asked for 1 dozen. I asked for a 4 wheeled dolly I didn’t get any but was charged for one.
THOMAS PWe have used this location twice and staff is very friendly and caring.
Wilma VVery helpful and awesome!! Thank you!!
Gerald OThe truck and equipment was not ready it was first time I ever took U-Haul with out getting paperwork to check the gas, equipment And the vehicle condition. I was charged for gas and should not have been. I was charged for use of equipment I did not even have access too. Not recommending and I will use a different location next time.
ROSELLA M