This is a very small location. The counter person did not seem to fully understand the process. They were also a day late reporting the return the equipment.
DON N.
Skips Auto Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Scotia, NY 12302
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Not all the equipment that I had ordered was available for pick up.
Sarah W.Please keep providing the excellent customer service! Thanks!
Mary R.Took keys. Didn't say anything else
Joseph O.I had to wait an hour for final approval via my phone to get the keys out of the lock box. Through the process I talked to 4 Uhaul reps and my reservation got cancelled once. I was scheduled to pick up at 9:00am and dint leave with the truck until 10:08. This is not the fault of Skips Auto Service. This is Uhaul inability to instruct their customers on the process they need to go through and the length of time it takes them to approve your info via your phone. Customer service also isn't a help. They just tell you to follow the phone prompts and can't assist with speeding up the process. An hour! Why isn't this done prior to pick up. Nonsense.
GARRETTMATTHEW S.