Mass confusion!!!Gary M.
Moving Truck Rental in Spindale, NC at Top Dog Fast Foods
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Spindale, NC 28160
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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The man was only interested in trying to get me to buy some book of his. AND IM STILL WAITING FOR A RESOLUTION TO HOW I WAS CHARGED $229.00 FOR A TRUCK RENTAL OF 3 HOURS FOR 29 MILES?!?!?!?JOSEPH S.
I do not have any complaints or suggestions to be honest. Jim was absolutely great in assisting us with the transaction & the truck was in top notch conditionAnthony M.
I WAS DISCRIMINATED AGAINST & have video footage of James â€œJimâ€ owns being extremism prejudice towards me! Will be pushing this matter to corporate and so forth! My younger brother needed help moving a few things, so I reserved a UHAUL. My mom drops us off at TOP DOG (y'all this was the only place that could serve me immediately). I did everything completely online, but it said that I needed to go in to receive the key. The screen said to just show them the message (as pictured). I go to walk in the building & theres 2 guys (younger & older) outside smoking. When I walked up, they walked in and I followed. No one welcomed me or even acknowledged my presence. I waited about 5 min, just standing at the counter. Then, I proceeded to ask if this was the correct location for the UHAUL pickup (mind you, they're contracted). The younger guy said â€œright here,â€ so I patiently waited. They started talking, playing with the TV & kept ignoring me. Fast forward, an appeared to be Caucasian lady walks in and he immediately starts asking her questions and helping her. I let him finish & then I proceeded to ask why I wasn't helped. He was extremely rude about it and did not want to help me whatsoever. You can even see & hear in the video where the lady walked out to grab a paper and then he told her to bring on up to the counter with a smirk on his face. I walk out and call my mom. Please excuse her language, but this is very frustrating. My mom walks in (mind you, she is mixed & light) & he immediately tries to assist her before he realized that she was with me. He told me that if I wasn't going local, I couldn't take his truck. He also said that I needed a paper contract (not online) but never gave me one. After going back and forth, He threatened to call the police, so we waited and they never showed up (he didn't call). So, then, we called! When they arrived, the younger guy ran to a shed in the back and hid out. Long story short, he handed me the keys & told me that I was right. Then, proceeded to ask â€œwould you like something to drink, sweetheart?!â€ No written contract was ever signed. He literally just handed me the keys. So, all of that, for what?!!!! Took the truck back and was told that I brought it back so fast so he thought that there may be something wrong with the truck.Kierra M.
When we arrived the truck was not there and uhaul guaranteed it would be there. Had to change to another one took forever place was NASTY!!! Will never do business there again. Returned the truck and truck we were supposed to get had not been returned! Expect my â€œReservation Guarantee â€œ of $50.00 to be sent!Angel D.
Ended having to buy a book the dealer had written before he would let me leave. Threatened to charge it to my credit card since he had access to it from the rental. The trailer had grass in it. Had to sweep it out before I could use it.Barry H.
The location is fine. The rental had a lot to be desired. On the website, when renting something that says 6' X 12', it needs to say the ramp is 57". If it had, I would not have rented it. It was a complete waste of money and time.Melissa W.
I had initially needed a 26' for a few days for furniture storage. The project ended up lasting longer than I expected. I had to extend my coverage to keep the truck longer. Jim was very understanding and helpful in granting my extension.TRACY M.
Make sure the equipment is and clean. Otherwise I only had the truck for one day and the price was a little steep thanks!BOBBIE M.
Nothing, this was the best thing we did to make our move fast. Thank you again.Vincent C.
This location was 30 minutes away from my desired pick-up location. Upon arrival, you could not discern where to go to check-in and receive the keys. The space for check-in was really cramped in a tiny back office and the computer system was extremely slow. They also did not have any moving pads as requested. The person working there was not wearing a mask.HOLLY B.
The owner was extremely nice but due to computer issues it took about an hour to rent a small trailer. When we got home and opened the trailer, it had big pieces of styrofoam and screws and bolts all over it. We had to clean it before packing.ERNEST D.
very good place also serves good foodJOHN S.
This was the worse experience of my life. I will never use uhaul again and will make sure my friends and family don't either.SARAH T.
Will be great to create bonuses or gift codes of appreciation for current clients.Israel L.
The truck was hard to keep in 1 lane as the front end alignment was out...you could tell be the wear on the drivers side front tireRobbie A.
This trailer should not be used to move a home. The smell of urine permeated the entire move and take your breath away even after cleaning it 3 times myself. Very unorganized and didn't appreciate the dealer lying about the situation. Not what I expected from a Uhaul experiencePaul A.
In running 2 businesses at the same time - this owner/manager needs to hire someone to run the restaurant while someone else handles the Uhaul reservations. Checking out went smoothly EXCEPT I had given payment online and this had to be done again manually when my driver arrived, which I was trying to avoid. She would not let me reserve truck for next day either without going online. When returning truck we waited around 10 minutes - she said she would be right w us. She told us we needed to take photo of gas gauge and odometer. When we came back in we waited (she acknowledged we were there) for around 30 minutes. She had let another customer renting in front of us and customers in the grill were lining up and leaving. After 30 minutes I informed her we too had to return to our jobs and we needed to complete transaction by turning in keys showing her the photos and leave. Too much time wasted and we are on tight work schedules to use this location again. I normally use Penske and have had a much more positive experience in Forest City, Shelby and Spartanburg. No problems w the truck.Clyde C.
It was not bad for other things in this area. Just not like Chapel Hill. The ancient computer couldn't print, etc. I took a picture of his screen it was fine. Nice guy. Truck was not at all clean! Grimmy inside every crevice of the cab. Chunks of dirt and leaves inside the back. I saw a sign threatening a service fee if not swept. Does that mean you charged the fee to the las customer, then didn't sweep it but left it for me to do before I could pack my stuff? I feel like I should get the $20! Also, dirty windshield and NO washer fluid. Definitely a hazard!Karen G.
the folks at this location (top dog spindale) were very friendly and nice. I called at last minute and they were about to close on memorial day weekend also an they agreed to stay til I got there. they saved our back side.Amanda H.
First of all you could definitely use employees that are on location.I was giving an address to go to on Soco Gap by your main office in Rutherfordton on Mainstreet. I arrived there and no one was there my son-in-law and I walked all around the place knocking on every door trying to find someone and calling there and no one answered. Finally I called the main office on Main Street and she said that she can't figure out why they're not answering either and then she told me to go a half an hour away to Spindale it was pouring raining we had already spend 25 minutes there and driven 15 minutes to get there it was horrendous by the time we got to the new location in Spindale off of Oakland buy a Top Dog restaurant. The person who was supposed to be in putting the information and older gentlemen seem very confused and lost it took him at least 35 minutes to figure out how to put the order in even though I had put it in online earlier as requested by your company. He took me into a back room and had me stand over him for about 30 minutes while he tried to figure out how to put the information in I felt very uncomfortable and it was not very professional to say the least. He proceeded to tell me that the dolly that I was promised when I first put in the order would not be on the truck and it was sent one way to someplace and never returned. I asked him if there was another one any place else he said he didn't know. After waiting approximately 30 minutes for him to finish the online order which I had already started we got the truck and then drove it to carry the move without the dolly which was very difficult and then what the truck back put in $16 worth of gas to bring the gas can back to where it was and still I was charged another fourteen or fifteen dollars for gas plus charge for the dolly all of this inconvenience it's just very very very disappointing. I've never used U-Haul and I must say I really don't feel that I ever would want to unless I can get some kind of compensation the girl did say that I would get a $50 credit for the inconvenience of going to One locations and having to go to another location. But the whole billing process was very very confusing she told me she couldn't find where there was a charge for $14 I'm telling her I'm looking at the invoice that you sent me and the $14 is clearly stated on there and she couldn't understand where it was a how it was done someone by the name of Musunday in Main office in Rutherfordton and of course I'm just looking at the invoice that was sent there seems to be a lot of confusing in your company and all I want to do is to get a credit for the amount that I was charged to $14 and any compensation that I can get for all of the inconvenience and a long long wait I had to deal with because of all of the mishaps and basically misunderstandings there. all this going on in the pouring rain it was not a good experience.katrisa K.
The gentleman there was very friendly and helpful.Alexis A.
There is no 0 star, so I have to give them a 1. The service was poor. The contract was never fully executed. I never had to sign or initial anything ! The man never came out to help connect equipment. He stayed inside and told us where to find it.Stephen F.
I've been charged 200 dollars for a one day truck rental . it was a 60 dollar truck rental . I need help !!!!!!lee B.
Outside of not having the hand truck in the truck everything was fine.Derek H.