I intended to rent at 15 foot truck and had to be subbed a 20 foot due to limited availability. Then my drop off location was changed when I picked up the truck (a little bit further but fine) also 5 hours into the 8 hour drive the AC went out. The worst of the issues came after we unloaded the truck; the drop off location I was sent via text and email could not hold the 20 foot truck (after sitting in rush hour traffic to get to this location). So I spoke to a UHaul manager via phone and was given the address to another location and promised a discounted rate. I drive 30 minutes and get to the next location and they tell me I was given the wrong address and have to go to ANOTHER location; that one was also 30 minutes away! Finally got it dropped off there with no issues and confirmed I would be getting a discounted rate. However I was charged the full rate ($700). The entire ordeal wasted time and energy that I didn’t have due to multiple errors by U-haul staff.
ALYSON B
Appliance Warehouse
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Springfield, MO 65806
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Customer Reviews
- 3.5 Average Customer Rating
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Did not request furniture covers and they put an excessive amount of them in our truck which took up space we needed. They were not folded or in a bag either, just laying out in a pile. We had to take all of them out an put them back at the end. The dolly was also not stored in the back correctly when we picked up the truck so it rolled around in the bag. Truck also had mice rice.
Richard Creserved a 20' truck , 3 weeks in advance. Phone call by office the day before pickup confirmed reservation. The day of pickup I was notified that no truck available. It was stated that my truck was given to another customer because of a breakdown. I had to go to another renter on the North side of town for a 20' truck. I WAS offered a 26' truck at no extra charge,but not comfortable driving a big unit.
ROGER HI had to rent here because they were the only ones with a van or I would not do business here again. The place is dirty. The van is dirty and smells. The computer was down so she called someone to rent it - I could barely hear him and then see charges on my receipt that were never explained. The $19.99 for 24 hours became $100…of course you know that and don’t care. We are moving in a month and I will rent from an other company.
Debbie DThe young lady at the counter went above and beyond!! Very disappointed in the overall customer service—no phone call before our pick up and we reserved a 10’ truck and ended up with a 26’ truck which was difficult to maneuver at our destination.
RICKY L