Worked well
BRIAN B
Appliance Warehouse
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Springfield, MO 65806
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Customer Reviews
- 4.0 Average Customer Rating
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UHaul changed my pickup location. The new location was in a high-crime area near the city bus transfer station. As a solo older female, I felt uneasy with the location and leaving my vehicle there overnight. I was unsure where the business preferred for me to park my car overnight. The UHaul truck lock was on a post, and the lock was so high above the ground that I had difficulty seeing the letters on the lock to unlock it. (I am 5' 3".) The parking lot had a lot of trash, but this was due to the high-crime location and not a reflection on the employees. The employees were friendly and helpful. There were several parking lots, but they were not in sight of one another and I didn't know at first that there were several parking lots, so finding things was a little confusing. There is no cover in the parking lots, so the self check-in process will be unpleasant during bad weather. The two-star rating is due to the location and facilities and not the employees, who were professional and helpful.
Stephanie EI intended to rent at 15 foot truck and had to be subbed a 20 foot due to limited availability. Then my drop off location was changed when I picked up the truck (a little bit further but fine) also 5 hours into the 8 hour drive the AC went out. The worst of the issues came after we unloaded the truck; the drop off location I was sent via text and email could not hold the 20 foot truck (after sitting in rush hour traffic to get to this location). So I spoke to a UHaul manager via phone and was given the address to another location and promised a discounted rate. I drive 30 minutes and get to the next location and they tell me I was given the wrong address and have to go to ANOTHER location; that one was also 30 minutes away! Finally got it dropped off there with no issues and confirmed I would be getting a discounted rate. However I was charged the full rate ($700). The entire ordeal wasted time and energy that I didn’t have due to multiple errors by U-haul staff.
ALYSON BDid not request furniture covers and they put an excessive amount of them in our truck which took up space we needed. They were not folded or in a bag either, just laying out in a pile. We had to take all of them out an put them back at the end. The dolly was also not stored in the back correctly when we picked up the truck so it rolled around in the bag. Truck also had mice rice.
Richard Creserved a 20' truck , 3 weeks in advance. Phone call by office the day before pickup confirmed reservation. The day of pickup I was notified that no truck available. It was stated that my truck was given to another customer because of a breakdown. I had to go to another renter on the North side of town for a 20' truck. I WAS offered a 26' truck at no extra charge,but not comfortable driving a big unit.
ROGER H