The representative said that they would check in the UHaul, but seemed to think I would leave before I got any proof that I had returned it. I said I would wait for email or text proof that I had turned in the UHaul and waited during the check in process. I think it was just miscommunication, but it would have been better to say, "I will check the UHaul in for you, and before you leave, check your email for the return receipt from UHaul," and make sure the customer has that receipt. If this is not the process that UHaul follows, and there is a glitch in the computer system, there is no proof that a customer has returned the UHaul in that case. That would not lead to a good customer experience! To fix this issue for all future customers, it would help to make sure that all the representatives at that location know that they should make sure the customer has the return receipt before leaving. Otherwise that representative was very friendly and helpful, and offering to check in the UHaul was very good customer service.
CATHERINE H
Bux Bear Storage Springfield
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Springfield, OR 97477
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Overall 10/10
JAMES IIt was a wonderful customer experience, thank you
KEVIN RWill use this location every-time. Very convenient, quick and efficient!!!
CHRISTOPHER WWe got Great service when picking up the truck. The clerk was very helpful and cheerful.
RICHARD H