There’s never a U-Haul representative on-site, which increases the overall wait time for picking up and dropping off the van. I always have to speak to a clerk who then uses an intercom to call another employee, who eventually contacts the actual U-Haul representative—even though I’ve already been assigned a vehicle. This entire process takes about 10 to 20 minutes on average, and the wait time grows longer if employees are unavailable to assist. Even after checking out, clerks make you wait due to a weird policy requiring them to confirm details with the U-Haul representative, as they’re often unaware of the current status. While the equipment is reliable, U-Haul could significantly improve its on-site service efficiency. The delays and lack of coordination make it feel as though U-Haul operations are treated as a secondary or last-minute concern at this location.
Philip G
Family Fruit
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Staten Island, NY 10306
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Customer Reviews
- 4.0 Average Customer Rating
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near my house, quick pick up and good service thanks
Alexi MFast in and out
Marc AThe store manager made reserving the u-haul easy and fast.
ANNE MThey go above and beyond to accommodate, always clean vans, well maintained and customer service is impeccable.
JESSICA A