Organize equipment. Cut the grass. Actually be available the hours you advertise. Answer the phone. Pest control. Location is overgrown and uninviting. My wife would not get out of the car it was so bad.Tristen W.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Summerdale, AL 36580
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- 3.0 Average Customer Rating
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I filed a complaint against this location and tried to reach out to the regonial manager. Customer service informed me that he would call. Never received a call from this place or the regonial manager. Took six days to check this truck in.Richard T.
The man operating the location met me in the muddy parking lot and then ok my key with no receipt or any form of identification. I didn't feel good about that situation so I hung around until I got an email receipt. It went through but felt risky.Dan S.
I arrived at 900am to pick up my equipment. There was noone there. The office location was open with the keys to the uhaul on the desk but noone could be found. I looked around and called several times for about 15 minutes, still noone. So I called the 1800 number and representative got the area manager to come and help. SCOTT NELSON was great, and apologized several times about there being noone here to help me. Equipment wasn't very clean, but Scott cleaned all the windows swept and blew out the cab that had pet hair in it, checked and added the needed fluids, replaced the badly worn windshield wipers, replaced a passenger side mirror that was cracked, and folded the furniture protectors that were in a big pile in the office. This location really needs new management or something. That's about as bad of PR that I can think of. Thank goodness for Scott being close by or I would had to wait a while.Cecil H.
Answer the phone when someone calls.tonya H.