I had to wait around 40 minutes to get the truck. The lady at the counter said the system was down or slow (idk).She told me to call the customer service but no one answered for 20 minutes. But then we were able to get it. But experience got worse while returning the truck. Because of the 40 min delay earlier and the heavy rain, it took us some extra time to move our stuff. I called the counter lady to tell her that it will take me some extra time as i was stuck in traffic, but she was very rude and told me to come "righnt now". I understand that someone else was waiting for the same truck, but i warned the lady earlier that this might happen and requested her to move the time of pickup for the other customer, but she didn't. Overall, i will say i would refrain from using this store (PINOY) again. Thanks.
SAKSHAM G
Manila Fleetwood Grocery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Surrey, BC V3R3B4
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Customer Reviews
- 3.5 Average Customer Rating
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Friendly customer service. Very helpful and informative. I will definitely recommend to friends, and will rent in the future if I need a truck. Thanks so much!
LINDSEY PGood
DHILLON SApp is slow in processing documents
RYAN CEverything was good , but the fuel surcharge they put on my invoice was unjustified. Its very disappointing that I already filled up tank upto Mark in access of fuel reading which was there before pickup , still they put up an 12$ surcharge , unjustified and remorseful.. Overall average Thanks
geet s