I definitely wouldn’t recommend this location. I was charged an after hours fee as well as for gas. I was charged gas when the truck was given to me with half or a quarter tank of gas. I was told the paperwork shows 1/4 tank but bring it back with the half of a quarter tank of which I did. The paperwork showed 1/4 tank but again instructed to bring it back with the half of a quarter tank of gas in the truck. I was charged an after hours fee when no such thing was mentioned during pick up. When I called to dispute the charges I was told I would receive a call back from the area manager. I never received a phone a call. I then called back and was assured I’d receive a call from the area manager which never happened. In total I was charged an additional $139.00 by the drop off location with no resolution.
Larry R
Postal Annex #3035
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Temecula, CA 92591
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Customer Reviews
- 4.0 Average Customer Rating
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Can we make the app. or process little sampler, and not force the customer to install the app.on their phone and go through so many steps to get there. Not everyone rent a U-Haul every day except a few who rent a van for their work or hobby. I installed the app for a day and deleted, reason I might never use the app for many years and that takes space and memory in my phone.
OMAR SGot an additional bill and was overcharged by about 100 bucks
ERIK KExplain that you will need to use the U-Haul app to verify the condition and fuel level of the truck before you can drive off. And that you may need to edit your web browser settings in order to do this. It took more time than expected to leave due to having to figure out I needed to make setting changes on my phone to take pics.
CAMERON WWindshield needed to be clean, center console also dirty. Windshield wipers need to be replaced.
ALEJANDO M