Rented/reserved equipment (dolly's, furniture pads) ahead of time when booking the truck only to find that none of the equipment was provided at pick up. Was told to call customer service who said there was no other equipment available within 2+ hours of pickup location. Extremely disappointing, unreliable, and unhelpful. Very poor service and I won't be using uhaul in the future.
Courtney F.
Esso On The Run
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Thornton, ON L0L2N0
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Customer Reviews
- 3.5 Average Customer Rating
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No outdoor key box, no signage to show drop off area. Not a lot of available parking.
Amanda D.The truck wasn't at this location when I arrived. The lady working called her manager and then told me they did not have a truck and I was dismissed. When I asked if the truck was on the way she told me "No, call customer service." I called customer service, after 10 min I took the recorded advice and used "chat" this timed out before being answered. I eventually found a new pickup address on the bottom of the confirmation email I received the night before. This location was in Thornton, although the blankets and dolly I ordered were not there the truck was and the gentleman who served me was polite and helpful.
Sue C.Honestly improve the app first
Luke H.Give more notice when you know you can't fulfill the requirements
JOHN C.