Rented/reserved equipment (dolly's, furniture pads) ahead of time when booking the truck only to find that none of the equipment was provided at pick up. Was told to call customer service who said there was no other equipment available within 2+ hours of pickup location. Extremely disappointing, unreliable, and unhelpful. Very poor service and I won't be using uhaul in the future.Courtney F.
Esso On The Run
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Thornton, ON L0L2N0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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No outdoor key box, no signage to show drop off area. Not a lot of available parking.Amanda D.
The truck wasn't at this location when I arrived. The lady working called her manager and then told me they did not have a truck and I was dismissed. When I asked if the truck was on the way she told me "No, call customer service." I called customer service, after 10 min I took the recorded advice and used "chat" this timed out before being answered. I eventually found a new pickup address on the bottom of the confirmation email I received the night before. This location was in Thornton, although the blankets and dolly I ordered were not there the truck was and the gentleman who served me was polite and helpful.Sue C.
Honestly improve the app firstLuke H.
Give more notice when you know you can't fulfill the requirementsJOHN C.