This location was unexpectedly closed when I arrived in the middle of the work day. I hate to hold that against them without knowing any more detail because maybe there was a medical emergency or something and that would be totally understandable. Whatever the reason, it was pretty inconvenient for me, given all of the difficulties that I had recording the truck's condition while picking it up, and the fact that the check engine light had been on for half the trip (the roadside assistance line told me to go ahead and keep driving it, which was fine, but it would have been nice to be able to inform the drop-off location about it). In the end I just followed their after hours drop-off procedure (which was prominently posted and pretty simple) and braced myself for Uhaul to call and try to blame me for the truck looking completely different than their photos of record for it, or for some kind of engine damage, or who knows what. Thank god that never happened; they just emailed me a receipt/confirmation/etc the next day and that was it.Andrew T.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Thunder Bay, ON P7C3G7
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- 4.0 Average Customer Rating
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Rear facing camera on trailer that can work with backup hudsKevin P.
Did not receive the dolly or moving blankets I requested. Had to be downgraded to a smaller truck which increased our costs. Truck was very filthy ...like a thin coat of dirt and sand. They may sweep trucks out but no one is washing them. Doors on drivers and passenger side kept giving warning they were not closed even though they were closed. I will rent from this location again as I do like the workers there (all very nice) and it's close to my house. BUT they need to mop out dirty trucks especially when people are using them to move swede couches and several beds.Heather D.
To avoid a bit of confusion you could clearly mark on the units what size they are.adrian A.
The back and cabin of the uhaul would be a lot more clean. Especially considering how many people use them and the fact that we're still in a global pandemic.Niaomi F.