no one reviewed the vehicle with me. Other locations have me photograph the vehicle but for some reason the app didn’t prompt me to do it. other locations also show me my invoice. They also told me to drop the key in an unlocked, unsecured box outside of the store if I return the van after hours. The trip and rental went fine but the pick up and drop off experience was very sketchy and I did not trust that proper procedures were being followed. In fact, he went through it so fast that I only realized that he said “sign to say that I went through everything with you” after I signed and got the keys. He did not go through everything with me. I rent frequently from Uhaul but this experience is making me consider other options.
Gloria H
Express News And Smokes
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vancouver, BC V5M2E1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
We had two uhauls booked under different names and locations. One of the uhauls was not available so we ended up keeping one uhaul longer than expected. Because of the 50$ rebate from the none available and keeping the other uhaul we were quoted $50 over the phone as a late fee charge (which we understood and were fine with it), upon returning the agent tried to charge an additional $100 arguing he said the fee was $150, not a great experience but at the end only the $50 "cleaning fee" was charge. There should be more transparency on this and no trying to get additional fees out of nowhere. Overall the van did it the job, it was only the interaction at the end with the representative that was sketchy.
Julio OVery rude customer service he also made sexual advances to me told me that he likes to rip people off and I have it all on video. This is not a good luck for your company.
Stanley G