The 24/7 pick up service did not work. The app did not want to load my DL picture. Not sure why this couldn't have been done in advance...... only when picking up the car. Also the vehicle number was wrong in the system. My rental was delayed by 2 hours due a mess of confusion. It was really too bad because the actual service staff were very pleasant.
Moving Truck Rental in Vancouver, BC at Oak Dollar Plus
Moving to or from Vancouver, BC V6H2L1? Get FREE truck rental rate quotes at Oak Dollar Plus.
Get FREE moving truck, pickup truck and cargo van rental quotes at Oak Dollar Plus
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Vancouver, BC.
Cargo vans and pickup truck rentals in Vancouver, BC
U-Haul cargo van rentals and pickup trucks in Vancouver, BC are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Vancouver, BC V6H2L1. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
I was not given a dolly when it was ordered. The location of the truck was a far 2 block away walk that was not aforementioned, I am disabled and this created unforeseen issues.
I didn't find the myuhaul.com experience to be great, but the location itself was pleasant to deal with.
Compensate for the horrible standards when dealing with small business dealerships
The experience was less than satisfactory from the grumpy man (?owner) to the incomprehensible drop off instructions. When logging on to the website we gave up as it was not allowing us to give the location of the truck. Under the guise of saving us time (saves you $) you will then charge us $20! Will rent elsewhere next time. I have no interest in using an app
My experience with you was terrific. You were kind, informative and when I didn't understand something it was clearly explained! I thank you kindly.
1. I had to walk two long blocks to even get to where the van was parked. 2. There was no UHaul ID on the van and to say that it was tired would be an understatement. 3. The amount of detail that you demanded of me prior to getting behind the wheel and (particularly) after returning the vehicle made it an experience I will never repeat again. 4. IF I was ever again to rent from UHaul it would only be at one of your depot's, never again from some sub station.
The reservation system is cumbersome. The entire experience with the app and website is frustrating and cumbersome. After we returned the truck, provided all the required info and photos via the app and paid as requested, we never received any confirmation or found anything online that resembles an invoice. There is no breakdown of charges, mileage, etc, just a note of the "amount paid to date". We assume we are fully paid up on the account but no way to know for sure as there was no furher communication from UHaul to say the truck was returned okay and that we are done. On top of that, the battery died at our first stop and we had to arrange to get a boost to get the truck going again.
truck was a little hard to locate, but convenient checkin with smart phone.
There was no washer fluid in the vehicle. The windows were dirty and it rained just enough to smear the glass with the film. Also the process for returning the vehicle was not simple. I had to call support to get the truck returned using the website as the app failed to work.
I have recommended this U-Haul location before! The staff at this location are great - very friendly, very helpful, and very patient with me when I had trouble pulling up the website on my phone! Thanks!
The van looked clean so we marked the cleanliness as "Acceptable" when we got the van. However, there was a cockcroach at the dashboard and some other bugs were found at the cargo. The van should be thoroughly cleaned and sanitized by your staff before the next customer rents it.
Problems were a broken drivers mirror and there was some fast food wrappers in the passenger door and the back of the van. Mostly the return process at night was so long and protracted that it made me question renting again from uhaul. And uhaul STILL hasn't changed my email address!!!!! I haven't had my share email for over 10 years!!! And every time I rant from you they say it is changed but it is NOT so it complicated the pick up and return immensely!!!! I want someone to call me about this please! 6043199655
1) The identification number you gave for the truck was nowhere to be seen on the vehicle. Why not simply give the registration number? This would be so much easier rather than having me to call your call center for more than half-an-hour to be given the registration number so I can identify my truck!!! 2) The pictures for the state of the vehicle you had were not even the same vehicle. You could see on the pictures that this was not the same truck! You could even see the registration number, which did not match with the current vehicle. This is ridiculous.
fantastic location, professional service!
Staff was very nice and helpful.
I don't have much internet on my phone, so it's annoying that I need to use it to sign in and do the checks on the car
My "return at night" online form would not process after three attempts. I'm unsure whether that added to my cost but I had to call in to the hotline to make sure I got credit for returning the vehicle.
I was told the van was parked on Wolfe Avenue - wolfe is a very long street , I need more specific directions. I ended up walking the entirety of Wolfe in the heat. I was also told the box for the key drop was inside the car. It was actually outside the car. I spent 20 minutes trying to find it.
Excellent experience. Very friendly staff, everything ran smoothly
The 24/7 truck share for my confirmed/guaranteed reservation did not work at this location. Your site could not recognize my location as it kept saying i was not at location. The bar code on the back door of this location would not scan - I tried 32 times to scan the bar code and each time I received a message "There was an issue with the barcode photo, please check it and try again". Because the location was closed, i tried to reach customer service and 26 minutes later got a hold of someone who said that their system recognized i had started the pickup process but that I was not at the location. I explained I was at the location and was standing in front of the back door with the Uhaul bar code but their system would not recognize my location nor the bar code. She informed me that I would be put thru to the team that troubleshoots the online truck pickup process and that I would not be put into another cue. She connected me which automatically call forwarded back to the original cue. after another 38 minutes I got thru to Curtis (Altus) who tried to call the location manager on their cell number but they were not answering ( 9 a.m. on Saturday). Meanwhile my wife on her cell phone (after a 40 minute wait) contacted Chris (from Uhaul help) who was able to help by making some other suggestions and finally suggesting reinstalling the uhaul app. And then finally we were able to proceed with the process - a few more hicupps with the system not accepting some photos etc but we got it done. We had an 8 am pick reserved; we arrived at 7:50 and had continiously tried the "truck pickup process" (we had previously checked and had added the DL info/photo etc) we were on hold for a total of over an hour (if you include both cell phones it was actually over an 1.5 hours). Because of Uhaul's system/program problems, the lengthy and customer service waits, the inability for customer service to actually help with this automated process, the location manager not answering his phone, we did not get this vehicle ready to go until 9:25 a.m a full 1 hour and 35 minutes from when I initiated the pick up process. This is very poor quality of service and unacceptable - especially for a service that is being touted as customer convenient and user friendly. Not only was I delayed by over an hour and half, but I had 2 labourer's hired at $20 an hour waiting for my arrival. We had elevators booked from 830 to 1130 and now were subjected to another fee to extend the elevator booking and delay caused by the unworking Uhaul pick up process. While your people extended my rental for extra hours, this does nothing to compensate for the over $75 extra I had to pay the labourers because of the Uhaul's defective truck pickup process at this location. I would appreciate a reply to this complaint with my truck pickup process for this rental.
The location was fine and the people were very nice. I had booked a flat Furniture dolly and a hand truck and while it was confirmed on my booking they didn't have them. In the end they found they had an appliance dolly which they were reluctant at first to give us! But it worked out. The cargo van smelled bad inside and the passenger side tail light was out.
Provide instructions on where to park.
This location was fine they were very nice inside. However this was the third location I had to go to due to U haul mix up\ their app not working and one of their locations being shut down by the police. Pretty sure I got over charged as their app got the millage wrong and took an hour to recognize I was at the location.
Ensure this location has the equipment as per customer request and ready inside truck. I had to drive back to location to get furniture dolly and only to find out they didn't have any at location. If I didn't turn around after truck pickup and question the owners in person, I would have been charged for equipment but not having used any via contactless check-in. The owners of this location did refund me my equipment charge but it wasted my time as I was on a tight schedule with elevator booking, movers, and etc. Disorganization caused inconvenience.