Truck and equipment were fine. I was picking up the truck alone though and had to bring a standing dolly and a flat dolly to the truck from inside the store, which was heavy and awkward. The guy just watched me struggle rather than offering to help. Not good customer service. Tried calling a few times before the booking too to confirm and no one ever answered. I’d pick another location just because of the unpleasant service, but at the same time, I’ve never had great customer service from an independent U-Haul location.
Julia B
Skymart Vancouver
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vancouver, BC V6J1Y9
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Customer Reviews
- 4.0 Average Customer Rating
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Great services
Wayne GThe office was closed 5-10 prior to the stated close time, therefore I had to figure out how to return the rental via downloading the app. The wi-fi reception was weak in that location, making downloading the app difficult & time consuming. Checking in the vehicle & the multiple photos required was also time consuming. Was unclear it would take that long to check-in the vehicle using self-check in/out. I wish there was more instruction & guidance provided, also indiciating that it would likely take more then 5-10 minutes. Took me 30+ minutes to download the app, verify & enter require information & upload / take photos. I wish I had knows it would be time consuming in advance.
michelle yI didn't know I was going to this location as I reserved the vehicle to pick up and drop off at a downtown location. Nobody advised otherwise! It is not clear where the vehicle should be parked when dropped off. The location added twice as many km than I planned on traveling.
ANA LThe guy who support us was really attentive and super nice. We appreciate all the help
Felix A