Staff could be a little better trained although I have a feeling this particular staff member was fairly new to the job. While trying to help me go through the pick-up process on the system, she ran into several error codes but basically did not read them very carefully. She would try to re-enter the information and proceed to the next step repeatedly as if following some sort of protocol. However, had she just read the error code, which was instructing her to refresh the page, she would've gotten through it a lot faster.
Chieh S
Skymart Vancouver
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vancouver, BC V6J1Y9
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Customer Reviews
- 4.0 Average Customer Rating
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Please be sure the next customer is aware that it takes at least 20 minutes to complete a self-check in. Thank you.
LIESL LTo improve U-haul, it would be recommended to not involving the customer in any internal problem that the company has.
Erika VThe combination lock on the return box is very difficult to open. I could not open it after many attempts. It cost me time spent on trying, then time and money on returning to the store to return the key. The uhaul 24-7 truck customer service was unhelpful & difficult regarding this location. Overall this experience was very frustrating and will try not to ever do mobile return due to its unreliability that I experienced. Not a good experience.
Jeffrey CThe driver's cab could have been a lot cleaner. There were bits and pieces of garbage - an old pen, a tissue, a candy wrapper left behind and the dashboard was quite dusty. The exterior could have have been a bit clearner too. There was bird poo on the windows and overall grimmy dirt all over.
Peter J