Although the employees and location are excellent, the service from U-Haul was terrible. The vehicle I had reserved two weeks in advance wasn't ready for pick-up. I was lucky a smaller vehicle was available, otherwise I was told I'd have to go to another location to try and find a vehicle. By the time this fiasco was sorted out I was an hour behind a very tight schedule. U-Haul was unapologetic and denied any responsibility for their mistake. When asked to discount the cost or make some other restitution for the inconvenience they caused, and extra cost incurred by me by the delay U-Haul flatly refused, saying there was no cause to do so.
Dion K
Surplus Sams Vancouver
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vancouver, BC V6P5Z9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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I was given an 8' cago van despite having booked a 9' foot. I noted this to the gentleman when I returned the vehicle. Will I be refunded the difference for the size of vehicle? Thanks
ALLAN Lovercharging for 2 days??? for being late 20 mins. overcharging for fuel when returned at the SAME SPOT. No follow up on the dispute either.
Ekaterina RExpensive
Kaifi RYour personal service was prompt (in comparison, Home Depot made me wait for really long time to get to speak to a person, and good luck with renting through their website which is obligatory); your rental procedure was quick and easy, so was the matter of adding extra driver. and no shenanigans on return, whatsoever. Quick and easy. Recommended. Thank you, will come again Pavel R., Vancouver, B.C.
Pavel R