The UHaul truck was hooked to a trailer when we arrived to the location. We did not order a trailer. The attendant didn't know how to unhook it. They had to call in someone else to get it unhooked. The man that did show up acted like we were stupid for not knowing how to unhook a trailer. I ordered an appliance moving dolly and did not receive it. Yet, we were charged for the dolly. I did not order moving blankets, but there were so many that they got in the way of the move. Upon returning the UHaul truck, we were questioned where the furniture mover was that was in the back. There never was a furniture mover in the back. The man (same one from earlier that was rude) again, acted like we were stupid and that there definitely was one. I mentioned my other concerns about not having the dolly and having blankets we didn't order. He brushed it off. Over all, a very frustrating experience. Would give 1 star, but the mobile app check in was nice and easy to use.
Elizabeth R
Shirlee Sunoco
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vincennes, IN 47591
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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DID NOT INCLUDE EQUIPMENT, STILL CHARGED EXTRA
TIMOTHY ECustomer service called me two days before and said the location closed at 5 PM local time when my pick up was at 6. So I showed up at 4:30 PM. On-site staff said they didn't close until 10 PM and that I had to come back at 6. I came back at 6 and getting the truck took nearly 20 minutes. Whoever was processing my information took their time and it was over a phone call while the on-site person didn't speak English well at all. Location also didn't provide any dollys or moving blankets as requested. I had no issues with the other location on Old Hwy 41 in Vincennes and will be using them from now on. The Shirlee Street location is not worth it.
Dustin WGood place
Berman pBad business?
CASANDRA M