I was called 2 days prior and told I could not pick up my truck at the location I scheduled and needed to pick it up at this location. They did not have the dollies I reserved and I had to go to the location I originally scheduled to get my dollies.
Moving Truck Rental in Virginia Beach, VA at Shell Newton
Moving to or from Virginia Beach, VA 23462? Get FREE truck rental rate quotes at Shell Newton.
Get FREE moving truck, pickup truck and cargo van rental quotes at Shell Newton
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Virginia Beach, VA.
Cargo vans and pickup truck rentals in Virginia Beach, VA
U-Haul cargo van rentals and pickup trucks in Virginia Beach, VA are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Virginia Beach, VA 23462. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Absolutely horrible service. Truck was already booked and paid for, store shop worker had to have me enter credit card information on his personal phone in order for me to rent uhaul I find this very unacceptable.
The. Customer service at the pick up location was unacceptable.. I was at a shell gas station and had to read my card info on a cell phone
The truck had dog hair in it.
They charged me for gas and I brought the truck back on a full tank of gas. That's the only issue I had with them.
Make Sure The Employees Inside The Gas Station Know How To Talk To People
Clean the truck out it had boxes and trash on the floor that I had to clean up myself
Actually, they did a pretty good job. I made the reservation around 8:30 AM, maybe even a little later, for a 9 AM pick-up. So I didn't really expect the vehicle to be totally ready at 9 AM, but they did a nice job of getting it together on the fly without a whole lot of hassle, and when I got done with the vehicle they checked me in fast also. I appreciated the way they worked with me on unreasonably short notice.
Worst experience I've ever had with a moving truck company. First and last time I'll ever go to uhaul. The pick up location was a shell gas station and the one employee running the store had to also help us in between other customers. The whole process took an hour to pick everything up and even though I had made my reservation a month in advance, they still didn't have everything I needed. The truck was left in a disgusting state. Food and drinks left in cup holders, crumbs all over the seats. We had to clean up their garbage and wipe down the entire van before we could even sit in there. 2 days into my trip to my out of state move, they charged me over $200 because someone else had an auto transport in my name and turned it in somewhere else. No idea how that could happen when at the time, I still had the auto transport with my car on it and hadn't even made it to my new place yet. The woman was supposed to fix the problem and get back to me and still has yet to do so and the money they took has not been refunded. Never again.
Have them do a walk around and document damage prior to customer taking it. They did not do that for us and are now accusing us of damage we did not do. His only course of action was to show us a picture of the truck on 9/22. (We rented truck on 9/27) We asked if itd be rented since then and he said yes... So what good does that do? Poor service. Will not be using Uhaul again. We also got an email stating they would be in contact for the damage (which was to the roof and had glue reminents from where someone had tried to fix it). Such bullshit.
Great customer service
Make sure the vehicles are in good safe working condition before you rent them to people!
Too far from requested pick up location for starters. There were two U-haul centers that were closer that I am certain had the trailer we ordered - that doesn't include all the satellite sites. Gas station was busy and the guys working needed to prioritize the business vice the rentals. Didn't know much about the trailer and weren't very helpful with hooking up
5 hours waiting on a trailer that didn't come there so had to drive out my way after waiting 5 hours at the place for it
I had requested the uhaul for 24 hours but I ended up only needing it for 2-3 hours. So I called the location at Newtown and asked them if I could bring it back early and I asked if I brought it back early would I be issued a refund since I didn't use it for the full 24 hours, they said yes but I just got my receipt and I was still charged for the 24 hours. I would still like a refund. This is very inconvenient and considering I already have a lot to worry about with the move this is adding to the stress and should have been taken care of already.
Bhavin was great to work with. Will use again.
Waited forever over twenty minutes was
Really good customer services, I would recommend my friends and family!!!
I did the online pick up and it wasn't working. I went inside the empty was nice. They were able to help me. The van smelled horrible. There was a very strong smell of cigarettes. Once I returned the van I had issues with turning it back in. I had to get gas in the van and the gas station/uhal location had issues with taking debit cards. I waited around for about 45 minutes and then at the end of the day I was charged extra.
While I completed all the paperwork on line from my phone, the attendant. Almost forced me to enter my credit card number into HIS phone. Can not conduct business off someone's personal phone. I ended up paying cash. The trucks rear view mirrors would not stay in position so had to have another persons visual guide as truck was backed up.
Had to wait for 30 minutes before getting the key because the person who handled that wasn't there.