Everything was great!Agnieszka K.
Moving Truck Rental in Waukegan, IL at Tires Plus
(U-Haul Neighborhood Dealer)
Waukegan, IL 60085
Services at this Location:
- Mon-Fri: 9 am - 4 pm
- Sat: 9 am - 12 pm
- Sun: Closed
Special Operating Hours
- 5/6/2021 - 5/29/2021: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Waukegan, IL 60085
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 5.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Online reservation and 1-800# were a night mare.....I talked to 6 different people, got 6 different stories, they all wanted to tell me what I needed, noone would listen to what I really needed. ???? your Chicago area dispatcher finally straightened it out....and no, it wasn't my inability to communicate....kent I.
I requested to have a half dozen protective blankets but they weren't available upon my arrival. I survived. But why have it as an option when I'm making a reservation if it's not available?Paul P.
Right front tire of rental truck was moderately low on air pressure. Otherwise, it was a good rental experience.James D.
No ramp on truck,the truck didn't have a pull out ramp on it, needs a load ramp.TYRELL O.
I had an terrible experience with the representative from corporate demanding I provide a phone number of "someone who knows me" that they had to call before I could rent the trailer. She could not explain why this was necessary - it was policy. I can rent a car from any national chain and do not have to have to provide a phone number of someone who knows me. This was frustrating and cost me 40 minutes at the counter finding someone that was actually available to pick up the phone and verify who I was. I am still very mad about this.Richard S.
During initial contact (phone) the representative was rude and seemingly not concerned bout renting a vehicle or my needs. When I got to the store the same representative to my ID and Debit card, had me sign the contract and pointed the vehicle out. He didn't even come out and do a walk around, verify the gas or provide any other courtesies. Upon return a new representative did go out to check the vehicle. Recommend they become more customer/user friendly.willie M.
Super friendly service!! Seamless online to store pick up. Will use again!!!Brian K.
Have used other locations but this will be my 1st choice nowcynthia W.
I particularly like dealing with Raj at this location. He is very smart, professional, and friendly. The inventory has been sufficient and reliable for my needs, which have been growing, thanks be to God, and I have now rented from this location a number times. Glad to see the ingress/egress situation improving amidst all the construction!!! Tim GoebelTimothy G.
The staff was extremely helpful both over the phone and in person. Equipment and contract were as-promised, no surprises which is great for a change! Clone these guys!phillip B.
Dropping off experience was horrible & took forever. Very difficult to find the place and we had to drop off after dark/after hours. When I'd called before closing to confirm it was ok to drop off after hours, the clerk seemed to be surprised I was dropping off there, and questioned it at first, mumbling something about construction. He then must have looked at something, confirming my drop off, as he stated my last name. Since I'm not from the area, I'm not 100% familiar with everything. I did know, though, from several trips to the area over the last 2 months, that there is construction on many area roads, so when the clerk briefly mumbled the word construction, I sort of assumed he must've been referring to that. I was wrong though, as there is construction of an Aldi store right next to the drop off location. Even though my gps system told me "arrived", all I could see was a McDonalds on the corner. After extra time wasted, extra miles driven, and driving in circles, I finally saw a small sign that was not lit up and very difficult to see, that led me down a washboard gravel "construction" road to the Tires Plus where my drop off location was. Never had the clerk told me how CRAZY hidden this was going to be & how difficult it would be to find. I was exhausted from a day of moving and NOT what I wanted to spend my time doing! I was charged for extra mileage for my driving in circles to find the darn place!!! The clerk could have easily explained how difficult it might be to find the place, and that I might feel like I was driving into the land of no return, to find it! Easy things that could've prevented much headache. Clerk also didn't mention going to Uhaul.com to go through the process of dropping off after hours. Taking pics on my smartphone of odometer gas gauge truck cab and bed, blahblahblah......so annoying. Wouldn't allow me to take and save the pics and then upload them to online drop off procedure. After about 1 1/2 hours from start to finish, and I'd already dropped my key in the return box, & it wouldn't allow me to access pics from my photos, I said "screw it" ! and called it a night!Tanya S.
The whole experience was terrific. Price point was very reasonable, and support / counter staff at the pickup location was incredibly helpful and polite. I've already recommended to a colleague. Thank you for your help!Eric E.
Truck was waiting for me on time it was clean. Tire plus owner is very friendly and helpfullSlava B.
A good effort has been made to access through construction. Letting others know to expect to use construction access would help them. Staff is pleasant and helpful.Phillip P.
Attendants had trailer stuck to something. As i tried to tow it from the spot they indicated, i couldn't move. Initially they didn't offer to help at all until someone i parked and left my vehicle. They had me help them move the trailer by hand. It was like none of them had ever even worked with trailers before. they were rude and seemed frustrated with me! also all the information i filled out online was gone when i showed up so i had to start from the beginning as if i had never made a reservation. overall, they ended up wasting my time. I was over an hour late to my appointment because of this ordeal. The trailer rental was suppose to make that day easier, and it only made it worse. I'd never return to that location and id tell everyone to stay away.Michael B.
I requested a dolly, and didn't receive one. I thought the trucks had a lift gate to load things that need to go on a dolly. Choosing a different moving truck company for the rest of my move.Matthew W.
It was not sweeped out On my return I sweeped it outDORA L.
Excellent vehicle and excellent service.TODD H.
Thank you!Patrice M.
Overall great experience, Very helpful staff. Wash the windows inside and out,Jeffrey L.
More knowledgeable rental associateANDREW K.
They gave us a different truck than was on the contract. Different amount of miles.Dan S.
not helpful at first.........had to be very assertive to get the help i required to hook up the trailer..........Robert F.