The equipment we requested was not in the truck. Mobile check-in process took a long time.Stephanie V.
Secure Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Waukegan, IL 60085
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- 5.0 Average Customer Rating
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Don't overcharge people, gave us a truck with 40 miles and charged us a $30 fee for gas then filled it ALL THE WAY UP and charged another $60. Have not yet responded to my email, either. Worst place I have ever been to.Brinsleigh R.
It was so difficult to get access gate to open and receive signals on cell phone to activate actually finishing the whole process of getting truck unlocked â€¦ I had to call uhaul customer service and the agent was AWESOME @and patient and made it all happen. He was amazing but the process was very frustrating.Jay W.
To start this review, this was all done through the mobile uhaul system.The vehicle was completely covered in snow. We had to dig the vehicle out before we could even leave. This consumed some of our time. We were initially late to return the vehicle due to some unforeseen circumstances. We were attempting to return the vehicle but was unable to get into the gate. There was no way to retrieve the code that was given to us initially. This code should be reflected somewhere on the contract. When attempting to reach anyone that can provide the code. I stumbled on a frozen sheet of paper that indicated that the hour had been changed to 1pm to 4pm. The online hours did not reflect this and still stated 10am to 5pm. This was very frustrating. Eventually, I called uhaul 1800 number. At the time I called their database was down, which was unfortunate. I called again the next day and the individual was able to look into their system and tell me the code to get into the gate. Nubia and two other individuals from truck share was very helpful in this process. I have never had a bad experience from uhaul besides this place. I will not ever be coming to this location again. Some advice for this location would be to make the gate code the confirmation number or put the gate code in the contract. The uhual representative stated that the code was not accessible to me.phillip P.