Did not have the truck size ordered, had a lock on the trailer but did not know the code.
AMANDA P
Kirkwood Exxon
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wilmington, DE 19808
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Customer Reviews
- 3.5 Average Customer Rating
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Had cigarettes in truck it also smelled like smoke was dirty
Rashonda AI would not recommend using UHAUL anymore. There’s nothing wrong with this location. There is something VERY wrong with the UHAUL APP. when we picked up the truck, the mileage was higher than what was on the contract and the gas was lower than what was on the contract. We took a picture and tried to send it to you, but the app glitched when I tried to submit that very important info. Didn’t glitch at the end when you charged me five times what I expected to pay.
Melissa JSeptember 11, 2024 Arrived at rental location and experienced a delay in uploading Delaware Driver license information 40 minutes to resolve (location WiFi conductivity issues). Van exterior was in good condition, inside was a bit dirty and did not seem to be in a "broom clean" condition". We agreed to return in similar condition. Leaving the location, realized the van was not fueled (gauge on Empty). Stopped a next service station to fill tank with 22+ gallons of fuel. Use mileage was under 15 miles roundtrip. Suggest resolution: $20 credit against credit card used to secure rental or a $50 future discount certificate. Regards, Bryan Shelton657@Gmail.com
BRYAN SThe store attendant did not know how to give us the U-Haul so we had to wait for some manager to call and talk to us. Then we were just given the keys and no further information about it.
Hernan M