If people you have working for you can't speak English to be understood and understand English clearly there should be someone on location that does. this is a reflection on U-Haul. Some of the poorest costumer service I have received.
Moving Truck Rental in Wilmington, OH at BP of Wilmington
Moving to or from Wilmington, OH 45177? Get FREE truck rental rate quotes at BP of Wilmington.
Get FREE moving truck, pickup truck and cargo van rental quotes at BP of Wilmington
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Wilmington, OH.
Cargo vans and pickup truck rentals in Wilmington, OH
U-Haul cargo van rentals and pickup trucks in Wilmington, OH are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Wilmington, OH 45177. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Very friendly. No hassle.
All went well.
Trailers need jacks to make it easier to attach to vehicles.
If you are comfortable doing a self check-in, then this location is good. When I dropped off my trailer, the store was open but there were no staff members working who knew how to handle a U-haul return. I had to do the return myself, on my phone. It wasn't really a big deal for me to do it, but if you aren't comfortable with phone technology (or if you don't have a smartphone/data plan), this might be trouble.
Called and made reservation for a trailer they sent me to the wrong uhaul Location to pick up the trailer place didn't even have trailers. over the phone services was terrible experience. The bp of Wilmington was great service tho
I got double charged from both my pickup place and the place I dropped off at, I don't understand how it's so hard to do your job right, just rip people off i guess
I have used U-haul many times without problems but this time it is still ongoing problems! Reserved a truck and owner of location called to say I couldn't get because they were closed. He was a foreigner and it took forever to finally understand what he was saying. Cancelled truck like he said then called U-haul for another truck and surprise, I got another foreigner who could not understand what I was wanting. Finally got through to management and got the truck with mobile pick-up. When I returned the truck, the miles were double what I actually drove. On mobile check-in it asks you to verify information and if there were questions to click a certain spot and a representative would get back to me within 48 hours. They did not. Days later I received the invoice and they were charging me for the double miles. Called customer service and they were to have someone call me back within 3 business days. They still have not. Don't know what has changed, but service is terrible. Perhaps that's also why I can't find any U-haul locations in my town when there used to be 3 or 4.
There seemed to be a feeling of mistrust from the employees. One person stood at the back of the facility and stared at us the whole time we were. They spoke very broken English and were difficult to understand. They did not thank us for doing business with them and we felt that they really didn't care whether we did business with them or not.
Train your people better at the pick-up locations. Save your customers time doing the preregistration on line. Your pick up location don't know/won't use it. This is the second time I have taken the time to complete it on line, only to do it all over at the pick-up location. The trailer that I picked up ( only one in the size I wanted) was returned the night before, and the clerk had no idea how to check it in so I could take it. When you are on a short time window any hiccups are frustrating.
Very friendly and accomodating.
The person at the counter wasn't interested going out to look at the trailer or giving me a receipt. Told me to leave it beside the others and wrote down the trailer number.
reservations had trouble getting location and type. Got resolved after several minutes of discussion. Second time having trouble getting what we had rented. Not sure if I would use you next time.
Unlike where I picked the Dali of the at this place did not help at all. Never check the trailer out when I was there.
Drop off at a dairyqueen gas station. Guy was not very pleasant and did not offer to assist unhook the trailer.
Understaffed, so took a while to check in and then there was confusion regarding my invoice; ended up with 2 people from the Dairy Queen helping the check out clerk get things settled.
Employee could not understand English, was not able to assist me in getting a ball for my hitch so had to make an trip to a store to make the purchase. Upon my return, I waited nearly 30 minutes behind others customers to sign my paperwork that took about 5 seconds. Will never return to this location.