Uhaul agent seems very sketchy and rude on the phone first the truck I reserved he gave me a different size truck and he was not there when he should be the key was left under the seat so he told me on the phone just take that truck gas was on empty I had to find the nearest gas station then when I called him when I was done to return the truck just to be sure he would be there he told me to give him an hours notice for him to be there at the location then I said no problem then he called me back and demanded me drop the truck off at any other Uhaul location. I told him no I can’t do that he said he will give me a discount but I did not trust him so told him I’m taking the truck back to his location . He was very upset that I returned back to his location. Very rude and tricky cannot be trusted.
ANTHONY M
Wright Bros Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in York, ON M9N1V5
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Terrible experience. Very unprofessional. The 26’ I was assigned was actually blocked in by another trunk - I had actually ordered a 20’ at a different location. No one was physically at the location and I had to call 2-3 times before I could get someone on the phone. They switched me to a different truck and told me it would be open and key were under the seat. Truck cab had some garbage in it, gas was closer to 1/16th of a tank instead of the 1/4, and no circle check for previous damage was requested or performed.
Christopher KGood service
Faisal IPut some gas in it so the customer doesn’t have to drive off the lot with the fuel light on, risking running out of gas with a huge truck, wasting the customers time!! not to mention that i was told i would save $40 by bringing it back with a quarter of a tank which i did which also cost me closer to $50 and then only received a credit of only $30 so im not too thrilled snd cant exactly give you guys the best review!!!
JOSEPH EOne of the best experience renting uhaul. In my business I rent uhaul regularly, now onwards we will rent from this location because of best and easiest to book reservation by just calling them and booked in reservation in seconds. The guy helped me with the moving supplies as well, excellent service! 🤩
Mohit S