Thank you for taking the trailers, both were listed to be returned to your location on my end. However, one on your end was not found. Thank you for taking it and putting in the extra time to return it.
Dawn O
Rahimi Automotive Group
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Yuma, AZ 85365
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I chose u-haul because it has always been the most affordable but now I know that in the economy we live in today it doesn’t come without some sacrifices. The first issue was regardless of reserving a truck a month in advance, it was not available on my move date. They changed my pick up location as well and you would think they would change it to a pick up location that had the size truck I reserved but they did not. We picked up a larger truck (26’ )that was offered instead of what I reserved, but it was much much more difficult to maneuver and not convenient. Also, When I picked up the truck it was empty and almost stalled out as we pulled into the gas station. ( the size of the truck swayed back-and-forth as the driver pulled into the gas station and it began to sputter. when he pushed the gas pedal to keep it from dying it then lurched forward as we’re trying to pull into a tight space where there’s multiple cars in the station. The point is, It was that low on gas!! And that was three blocks from where we picked it up.) I would’ve expected U-Haul to have put something in the gas tank instead of letting it go out of the lot on FUMES. I was told I would get a $46 credit for leaving it a quarter tank full when I reached my destination but I thought it was inconsiderate and rude and at the very least inconvenient. but I had bigger things on my mind. When we pulled up to the station, gas was $4.98 per gallon. Can’t be too picky when you’re running on fumes. the truck was so big You can’t really maneuver it in city traffic. Did I mention we were also pulling a car dolly? it was one inconvenience after another. On site staff at U-Haul is simply completing a sale and there is not staff to validate and verify the truck is ready. when I got to the house to start loading the truck U-Haul did not put the moving blankets in the truck that were also reserved on my order with the truck and tow dolly. When I called them about the blankets, I was compensated a whole five dollars, the cost of the six blankets, and nothing for the inconvenience or the supplies that it took to wrap my furniture with cellophane and cardboard. When I arrived to my destination, 270 miles away, the self drop off might have been convenient to some, but I was dependent on an app on my phone with no charger, and my phone was about to die . There was no staff to receive the truck and again it was upon myself to do the checkout process. Everything nowadays is self service, online or with an app which is fine if you’re experienced and you don’t have an issue, but if you don’t know what to do… with U-Haul you’re left to find your own answers and solve your own problems. At this point I was hot, tired and just trying to finish the job but now I’m in phase two of the move, and working with storage facilities with U-haul. Since I had ordered a one-way truck, I was offered a one month free storage at my destination. This was a sh*t show in itself. with a 26’ truck and a tow dolly behind it, at the storage site, we were left to try to maneuver around parked U-Haul trucks that were blocking the lanes. We were barely able to get around the first parked U-Haul truck and the storage building, but the second parked truck that was parked against the building prevented us from getting to the exit without a four point turn and a tow dolly. Again, there was not any staff at the storage facility, to move the parked trucks and we were left to solve our own problem . Might I add the person I rented the unit from was made aware of the parked trucks and still did not move them . He was very curt and matter of fact about the issue and showed no compassion or concern for the inconvenience . His response was that he has “told people repeatedly not to leave trucks there, but they don’t listen.” So this is not an unknown problem or a brand new issue. U-Haul does not have the staff to provide the basic service to their customers on site. They have a phenomenal sales staff that is fairly knowledgeable, and ready to make the reservation in the sale, but I was not informed that I needed to stop at an offsite office, 4 miles away, to finish my reservation and get my key card. These things make a huge difference when you’re pulling such a large truck and a tow dolly and you’re trying to maneuver in traffic. For the most part my 270 mile move went fairly smooth and ANY problems that I had were issues that I had to accommodate because U-Haul didn’t come through for me at all. MOVING IS A LOT OF WORK AND CAN BE VERY STRESSFUL. IF YOU CHOOSE TO USE U-HAUL. I HOPE YOU HAVE A BETTER EXPERIENCE THAN I DID.
SONIA BEverything was great, staff is nice and helpful Artie is great is a pleasure to do business with him
Miguel GThere are many U-Haul neighborhood dealers to choose from in my area and I chose the best! From initial phone call, to make sure I had the necessary equipment, to pickup and then drop off, I had terrific customer service and instructions. Artie and Mike answered every question I had since this was my first time towing my vehicle with my RV. When I need any U-Haul service again I know who I'll call. Do yourself a favor and deal with these guys for a no rush, no stress event.
Gretchen LRatchet straps were a little rusty and needed some care but they did work with a little effort.
Oakley R