Didn’t interact with personnel for drop off.
NICHOLAS S
Arizona Gold & Silver
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Yuma, AZ 85365
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Customer Reviews
- 4.0 Average Customer Rating
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Improper seal around door/window Very noisy ride
WENDY Geasy peasy
Lionel LI was reassigned this location 2 days prior of scheduled pickup. Raul from Arizona Gold & Silver called 4 hours prior to scheduled pickup to advise they would be closing early and I would need to come within next 2 1/2 hours in order to do an in person pickup. Only other option was too use 24/7 pickup via the app which worked poorly. It took over an hour with customer service to complete pickup. Once home with the truck we discovered the 2 dozen packing blankets ordered & charged for were nowhere to be found. Not a strong start to getting on the road.
CHARLOTTE JWhen asked in store before making payment I was asked if I would like to add on additional coverages..for example the insurance and other protection fees I said no more than once since I was only going to have the vehicle for a few hours. Was not told the total before purchasing and realized after I left the lot that I was charged for all the extra stuff I said I did not want. I was pressed for time so went ahead and finished the job I needed to use the truck for. About 2 hours later when I turned in the vehicle I questioned the guy on why I was charged the additional stuff that I clearly said no to when asked and he basically told me that it was done and paid for, and that I wouldn’t be receiving any of that money back. I do not like being scammed or tricked and I feel that they did nothing to actually help resolve this matter. I am unsatisfied with the customer service.
cristofer r