Customer Reviews for Golden State Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Golden State Storage
I went a total of 12 miles and I put 4 gallons of gas into the tank. When I got the final bill they charged me for another 8 gallons. This place will scam you.
They charged my account 90.00 for a 19.95 truck and 10.00 appliance dolly. We did 6 miles... the final bill was 39.00
They charged my account 3 different times, and then now I have to wait for a refund 3-5 business days. So pissed off!
The new van was perfect for my needs.
Attendant was rude and unhelpful. Just a real jerk. Wouldn't go back to this location
Managers are nice and awesome. Cannot say any negative about my experience
The staff at Golden State Storage is Awesome to
deal with. Thank you
Brian Evans was very rude I tried to enter and he got in front of me stopping me from entering asked what he could help me with very aggressively like he did not want me to enter. The other employee was very nice.
The vehicle was in good condition, but could have used a washing.
Your reservation system is terrible. I wasn’t notified of where the truck would be and had to chase it down twice. It should be where you request it to be and you shouldn’t have to call to try and find it. Poor visibility at the locations where the truck might be too. Awful! 4 phone calls to verify and find my truck.
Daniel provided excellent customer service and really helped me during both the unit and uhaul rental. Many thanks!
The two gentlemen running this location went well above and beyond great customer service. They had spot on recommendations and knew what they where doing. I watched them help others and give great recommendations on how to save money and which options would be best for them (options that would make the company less money but the customerchant more happy). Over all 10/10
I thought the check in with Brian was very cordial.He's a great ambassador for your firm.I had a dispute on the gas left in truck.But Tyler handled it professionally and very quickly.I will definitely rent my next truck through Golden State Storage.
Customer service was great. The only thing that would make the rental more convenient is if the parking lot were larger.
Jon and Brian are awesome!
Very clean both office and truck. Very convenient to access office and pick up and drop off rental. Friendly and fast service. Simple paperwork. Great price and very accommodating. This will be my go-to rental facility from now on.
Best uhaul experience so far.
We were extremely impressed with the gentleman at the drop off location. He was very welcoming and personable. He was a delight. He made the drop off experience easy and made us feel very comfortable. He had excellent customer service. He was very knowledgeable and was able to convey that information to us in a easy and comfotable way. Simply awesome.
Great customer service!!!!
As I arrived , they were really nice . No comment about that . Car ready , though I was suppose to pick up my car in a different location , initially .
I made a reservation a few days ahead , to make sure that I'll get a truck , and when I get to my pickup option ...they told me that my order can not happen ; because they have no truck for me :( . That is when they sent me to Camarillo
Though : when it came down to leave my own car on the premises , in the parking lot in Camarillo , they told me that , actually , I can't . So I had to drive in a parking lot across the street , to leave my car there !
It won't stop here ! When I asked about a night drop of option ,that wasn't one either :( They told me I had to come back in the morning ... With my own car parked over night in another parking lot ... Which could not stay over night ...
So , I'll let you come up with a solution to my reason why I prefer to not go back there .
Otherwise , the car ...had no problem . Problem were the complications I had to deal with the whole morning , until I get a truck ...
U-Haul has poor communication with the storage facilities which led me to cancel the reservation.
The check-in and check-out of the vehicle was extremely easy and the amount of money we saved by renting the truck versus a moving company, was such a huge savings that we are forever a fan of UHaul!
Tyler, John, all the guys were extremely helpful and accurate in figuring out mileage and cost and very accomodating when we needed to trade truck for a larger one.
I was in and out in about a minute! Thanks Brian!
Front end managers very welcoming and offered water and coffee to those who walked in. Nice touch!
The counter staff was courteous, friendly and quite helpful.
Excellent customer service at this location. Everyone in the office was very helpful. The place is immaculate and the units seem very safe and secure.
Had every thing I needed to move thanks
Very punctual in calling to note that there was a size and price difference between my reserved storage unit and the ones that they had available at their facility.
The manager was friendly and very accommodating. I realized that I needed a slightly larger unit and the manager got me one without any trouble. The facility is clean and easy to navigate.
Storage personnel were great and the facility meet my needs. Uhaul promised the first month free, which was a lie.
They could not serve my needs because they did not have the size of storage room I wanted. The woman was helpful and gave me numbers to call for other golden state storage locations..
Found place closer that would check in truck also
My reservation was made together with a drop off point for the U-haul rental. I was notified that the drop off point was changed and so I chose a closer storage facility to the new drop off point.
The staff was friendly, helpful and cheerful.
The owners were very pleasant and helpful. The facility is well maintained, clean, and in great condition. I highly recommend this storage facility.
Great customer service. Easy to move in, clean and good access.
I received GREAT service at Golden State Storage in Camarillo. Storage is safe secure with easy access, rental trucks are clean, everything is reasonably priced. Thank you Golden State Storage!