Customer Reviews for Golden State Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Golden State Storage
Very Good and professional Staff.
Golden State Storage is an excellent run facility and an wonderful place to rent UHaul.
The man who assisted me in renting the truck at Golden State Storage went above and beyond that which would have been satisfactory. The only complaint I have has nothing to do with the personnel or facility having facilitated the truck rental, but has to do with the truck not having cruise-control. One thing for sure, I will never rent a truck that does not have cruise control again as it made my speed erratic while driving over even a slight hills. This required me to visually focus on the speedometer at the expense of focusing on the road – a definite safety issue. Also, The lack of cruise-control had my foot aching by the end of the day – not a good experience!
Nothing. Tyler was Awesome! Friendly, respectful and explained everything well ??
At this location nothing. Great all round service. Regards Alf.
I got charged for gas and cleaning. I put gas in the truck to cover what I drove and the truck was clean when I returned it. Then, I had to follow up with the Uhaul team more than 5X to get my refund. Horrible organization, customer service, and follow up.
None that I can think of. The person who assisted us was very funny and made the visit very pleasant and memorable. I would recommend this place highly
If it ain't broke, don't fix it. Everything was great!!!
Keep this location and Brian. This was an EXCELLENT experience.
Professional, friendly, and fast service. 5 stars!
Excellent service and facility.
Very helpful and had no issues at all
The staff was extremely friendly and accommodating. They made the whole process easy and fast.
The truck needed a good washing both inside and outside.
I was told I would be getting the biggest truck you have, however the 15 footer is what I ended up getting. it was too small to fit everything that I have so I had to leave so much stuff behind because you guys didn't have the biggest trip in before me even though I was told it would be there when I showed up.
Could someone gimme a call 818-337-9761
Brian at Camarillo golden state was excellent !! Couldn't ask for better service!!
Very professional managers & staff!!
The gentlemen at Golden State Storage are awesome! I would recommend this site to anyone looking for a U-Haul in the local area!
Very helpful & nice staff.
The staff were fantastic in any assistance that was needed!! Will be using them again in the near future for our move into a new family home.
Excellent service, went above and beyond with service before, during, after our move. Highly recommended!
I went a total of 12 miles and I put 4 gallons of gas into the tank. When I got the final bill they charged me for another 8 gallons. This place will scam you.
They charged my account 90.00 for a 19.95 truck and 10.00 appliance dolly. We did 6 miles... the final bill was 39.00
They charged my account 3 different times, and then now I have to wait for a refund 3-5 business days. So pissed off!
The new van was perfect for my needs.
Attendant was rude and unhelpful. Just a real jerk. Wouldn't go back to this location
Managers are nice and awesome. Cannot say any negative about my experience
The staff at Golden State Storage is Awesome to
deal with. Thank you
Brian Evans was very rude I tried to enter and he got in front of me stopping me from entering asked what he could help me with very aggressively like he did not want me to enter. The other employee was very nice.
The vehicle was in good condition, but could have used a washing.
Your reservation system is terrible. I wasn’t notified of where the truck would be and had to chase it down twice. It should be where you request it to be and you shouldn’t have to call to try and find it. Poor visibility at the locations where the truck might be too. Awful! 4 phone calls to verify and find my truck.
Daniel provided excellent customer service and really helped me during both the unit and uhaul rental. Many thanks!
The two gentlemen running this location went well above and beyond great customer service. They had spot on recommendations and knew what they where doing. I watched them help others and give great recommendations on how to save money and which options would be best for them (options that would make the company less money but the customerchant more happy). Over all 10/10
I thought the check in with Brian was very cordial.He's a great ambassador for your firm.I had a dispute on the gas left in truck.But Tyler handled it professionally and very quickly.I will definitely rent my next truck through Golden State Storage.
Customer service was great. The only thing that would make the rental more convenient is if the parking lot were larger.
Jon and Brian are awesome!
Very clean both office and truck. Very convenient to access office and pick up and drop off rental. Friendly and fast service. Simple paperwork. Great price and very accommodating. This will be my go-to rental facility from now on.
Best uhaul experience so far.
We were extremely impressed with the gentleman at the drop off location. He was very welcoming and personable. He was a delight. He made the drop off experience easy and made us feel very comfortable. He had excellent customer service. He was very knowledgeable and was able to convey that information to us in a easy and comfotable way. Simply awesome.
Great customer service!!!!
As I arrived , they were really nice . No comment about that . Car ready , though I was suppose to pick up my car in a different location , initially .
I made a reservation a few days ahead , to make sure that I'll get a truck , and when I get to my pickup option ...they told me that my order can not happen ; because they have no truck for me :( . That is when they sent me to Camarillo
Though : when it came down to leave my own car on the premises , in the parking lot in Camarillo , they told me that , actually , I can't . So I had to drive in a parking lot across the street , to leave my car there !
It won't stop here ! When I asked about a night drop of option ,that wasn't one either :( They told me I had to come back in the morning ... With my own car parked over night in another parking lot ... Which could not stay over night ...
So , I'll let you come up with a solution to my reason why I prefer to not go back there .
Otherwise , the car ...had no problem . Problem were the complications I had to deal with the whole morning , until I get a truck ...
U-Haul has poor communication with the storage facilities which led me to cancel the reservation.
The check-in and check-out of the vehicle was extremely easy and the amount of money we saved by renting the truck versus a moving company, was such a huge savings that we are forever a fan of UHaul!
Tyler, John, all the guys were extremely helpful and accurate in figuring out mileage and cost and very accomodating when we needed to trade truck for a larger one.
I was in and out in about a minute! Thanks Brian!
Front end managers very welcoming and offered water and coffee to those who walked in. Nice touch!
The counter staff was courteous, friendly and quite helpful.
The facility was spotless and the staff was great. They were efficient, polite, and helpful. It was the best uhaul experience that I ever had.
The young man we dealt with was very helpful and courteous.
Excellent customer service at this location. Everyone in the office was very helpful. The place is immaculate and the units seem very safe and secure.
Excellent guidance provided by Bryan, and pickup and return were exceptionally easy. They made sure we were well informed and had all the equipment we needed. First class service!!!!!
Excellent customer service. The agent who helped us was awesome and very experience. He made th experience very easy and enjoyable.
Quick and easy. The employees were efficient and polite. All good!
Brian was very helpful, pleasant and great to deal with!!
The customer service was excellent and everything was great. I have no recommendations for improvement.
Please have someone from customer service call me
Everything when fine excellent service thanks
REPLACE the Manager, Brian Evans. He totally ruined the customer experience by rudely demanding return of the truck (even though I still needed it) and threatening to charge me 3 days for each reservation he lost. He went on to say that my "poor planning" is not his problem. While I realize that I didn't return the truck at 4:15 pm on 2/26, I was prepared to pay for an extra days' rental. He called me at 8:45 am on 2/27 telling me that I couldn't keep the truck - which was partially loaded with items for Goodwill, the Habitat Re-store, and the local landfill. He was extremely rude and dismissive - definitely not the type of customer service that I have from U-haul in my many years (decades) of using your service. I am glad that I am moving out of state. If I were to remain local, Mr. Evans' location would have lost ALL of my future business, I worked for on of the largest employers in the area, and I be sure that my co-workers avoid patronizing his location at all costs,
Had every thing I needed to move thanks
Very punctual in calling to note that there was a size and price difference between my reserved storage unit and the ones that they had available at their facility.
The manager was friendly and very accommodating. I realized that I needed a slightly larger unit and the manager got me one without any trouble. The facility is clean and easy to navigate.
Storage personnel were great and the facility meet my needs. Uhaul promised the first month free, which was a lie.
They could not serve my needs because they did not have the size of storage room I wanted. The woman was helpful and gave me numbers to call for other golden state storage locations..
Found place closer that would check in truck also
My reservation was made together with a drop off point for the U-haul rental. I was notified that the drop off point was changed and so I chose a closer storage facility to the new drop off point.
The staff was friendly, helpful and cheerful.
The owners were very pleasant and helpful. The facility is well maintained, clean, and in great condition. I highly recommend this storage facility.
Great customer service. Easy to move in, clean and good access.
I received GREAT service at Golden State Storage in Camarillo. Storage is safe secure with easy access, rental trucks are clean, everything is reasonably priced. Thank you Golden State Storage!