How Moving Help® Selects and Ranks Service Providers
Last Updated:
Moving Help® is an online Marketplace that connects customers with independent, local Service Providers who offer labor-only moving services.
If you have questions about becoming a Service Provider or how the Service Providers are ranked and booked for a job, you've come to the right place.
Key Takeaways
|
What Is a Moving Help Service Provider?
Moving Help Service Providers are independent business owners who specialize in providing labor-only moving services. Service Providers are not U-Haul or Moving Help employees or contractors. They simply advertise their services on the Moving Help Marketplace, helping U-Haul customers (and anyone else who needs it) with loading and unloading, packing and unpacking, U-Box container services, and other services.
More facts about Service Providers:
- They set their own rates, availability, and coverage zones.
- They do not provide transportation or drive moving truck rentals.
- They are not required to bring moving supplies or equipment.
Know who you're hiring: Moving Help connects you with independent Service Providers. The Marketplace provides the platform; the Service Provider
How Do You Become a Moving Help Service Provider?
Starting the Application
- Go to MovingHelper.com and register with some basic information like first and last name, email address, and contact phone number.
- You'll receive an email with instructions for submitting photos for identity verification, completing Moving Helper training, and setting up a business profile.
What Happens After Someone Applies?
- Every application/profile is manually reviewed by an internal team of Moving Help Specialists who perform a background check and identity verification.
- Once the profile is approved, the Service Provider can appear on the Marketplace.
- The process takes about 3-4 business days to complete.
What Kind of Training is Available?
- New Service Providers can schedule a 1-on-1 call with a Provider Success Manager to go over tips, best practices, policies, and procedures.
- The Level Up Program is also available to all Service Providers for additional training, coaching, and profile optimization.
Learn more about becoming a Moving Help Service Provider.
What Qualifications Does a Moving Help Service Provider Need?
Marketplace Requirements
To advertise services on the Moving Help Marketplace, a Service Provider must:
- Pass a background check
- Be 18 or older
- Have a government issued ID
- Have a checking or savings account
- Provide reliable service (minimal no shows, cancellations, and 1-star ratings)
- Adhere to the Moving Help Terms of Service
Insurance and Equipment Requirements
Moving Help Service Providers are not required to be insured or bonded, but some Service Providers choose to be insured or bonded on their own. Moving Helpers are only required to bring equipment for specific types of moves.
Specialty Moving Service Requirements
Moving Help Service Providers determine which services they want to offer. Only gun safe moving and U-Box container delivery services have special requirements.
- To offer gun safe moving: Service Providers must have the proper equipment.
- To offer U-Box container Delivery & Load/Unload: Service Providers must have a vehicle that is equipped for towing.
How Does Moving Help Use Customer Reviews and Ratings?
Moving Help uses reviews and ratings to help customers make informed decisions when booking a Service Provider. With more than 3 million real, unedited reviews on the Marketplace, customers can lean on the experiences of others when making a decision.
Customers have 60 days to submit a review after the job is completed. After the review is submitted, a $5.95 Refundable Marketplace Fee is refunded to the customer. The fee — plus a long review window — encourages customers to share their feedback, good or bad.
Moving Help may also use reviews and ratings to determine whether a Service Provider is eligible to remain on the Marketplace. This ongoing monitoring helps ensure customer satisfaction, job completion, and other performance metrics are consistent.
Do Reviews and Ratings Affect Marketplace Rankings?
Yes. Customer reviews and ratings are ranking factors on the Marketplace, although they aren’t the only ranking factors. Real, unedited reviews help establish top-rated Service Providers, which helps customers identify Service Providers they want to book. Generally speaking, more reviews and higher ratings help Service Providers rank higher.
Below are factors that can influence ranking, in no particular order:
- Customer rating
- Total number of reviews
- Cancellations
- Price
- Location
- Recent job performance
How the Marketplace Helps Customers Compare Service Providers
When customers are shopping for a moving labor provider, they can use the Marketplace to compare Service Providers and ensure they find the right fit for their needs and budget.
Look Beyond the Star Rating
- Start a search based on date and location
- Compare rates
- Compare customer reviews and ratings
- Check services offered
- Choose a Service Provider that fits your move
Ask Questions Before Moving Day
After booking, you’ll be sent a confirmation email with your Service Provider's contact details. We encourage customers to reach out to their Service Provider right away to confirm start time and date, as well as any other details that are important to your move.
Discover more important things to tell your Moving Helper Providers.
What Does a High Rating Actually Tell You?
It's simple. Customers rate their Service Provider's communication, professionalism, services, and overall experience on a scale from 1 to 5. Ratings directly reflect customer experiences. Ratings can also determine whether a provider can continue to advertise on the Marketplace.
Are Moving Help Service Providers Employees of U-Haul?
No. Moving Help Service Providers are independent moving professionals. They are not employees of U-Haul or Moving Help or contractors.
How Do I Become a Moving Help Service Provider?
Visit MovingHelper.com to register, then check your email inbox for instructions on submitting further information for review and how to set up your business profile. The Moving Help Specialist team will review your application/business profile and determine eligibility within 3-4 days.
What Qualifications Do Moving Helpers Need?
Moving Helpers must be 18 years or older with a government issued ID, a checking or savings account, and pass a background check and identity verification.
Does Moving Help Perform Background Checks on Service Providers?
Moving Help performs a background check on the account owner (business/profile owner) before they're allowed to appear on the Marketplace.
Do Moving Help Reviews Affect Service Provider Rankings?
Yes. Moving Help reviews can help or hurt Service Provider rankings, in addition to a number of ranking factors.
Are Moving Help Reviews Real?
Yes. Moving Help reviews are submitted by real customers with a verified Customer Account tied to a completed Moving Help transaction. Customers can only leave a review after finalizing payment and signing into their Customer Account.
How Long Do Customers Have to Leave a Moving Help Review?
Customers have up to 60 days to submit a review after their Moving Help job is completed.