I got behind on rent by almost 2 weeks and even though I paid I still was given difficulty about removing the lock. It should be removed within 24-48 hours and not nearly 2 weeks later.
Ryan B | Overall ExperienceSelf Storage Units in Baltimore, MD, 21227
U-Haul Storage at S Caton Avenue
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
-
![Example storage unit layout]()
Small
5' x 5' x 8'Miscellaneous Storage
Size Guide- Rate:
-
$49.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Stair
- Climate
- Rate:
- $49.95 Per Month
1 Unit Left!
-
![Example storage unit layout]()
Small
5' x 8' x 8'Miscellaneous Storage
Size Guide- Rate:
-
$64.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Stair
- Climate
- Rate:
- $64.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Small
5' x 10' x 8'1-2 Bedroom Home
Size Guide- Rate:
-
$84.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Stair
- Climate
- Rate:
- $84.95 Per Month
-
![Example storage unit layout]()
Small
5' x 5' x 8'Miscellaneous Storage
Size Guide- Rate:
-
$89.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $89.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Small
5' x 5' x 10'Miscellaneous Storage
Size Guide- Rate:
-
$94.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $94.95 Per Month
-
![Example storage unit layout]()
Small
5' x 8' x 8'Miscellaneous Storage
Size Guide- Rate:
-
$104.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $104.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Small
5' x 10' x 8'1-2 Bedroom Home
Size Guide- Rate:
-
$119.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $119.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$124.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $124.95 Per Month
2 Units Left!
Rent Now to Secure Your Room!
-
![Example storage unit layout]()
Medium
10' x 8' x 8'1-2 Bedroom Home
Size Guide- Rate:
-
$89.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Stair
- Climate
- Rate:
- $89.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Medium
8' x 8' x 8'1-2 Bedroom Home
Size Guide- Rate:
-
$129.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $129.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Medium
10' x 8' x 8'1-2 Bedroom Home
Size Guide- Rate:
-
$134.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- Rate:
- $134.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Medium
10' x 8' x 8'1-2 Bedroom Home
Size Guide- Rate:
-
$134.95
Per Month
- Interior
- 1st Floor
- Street Level
- Heated
- ADA
- Rate:
- $134.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Medium
8' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$139.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $139.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Medium
10' x 15' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$239.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $239.95 Per Month
1 Unit Left!
Drive Up Storage
-
![Example storage unit layout]()
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$109.95
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
- Rate:
- $109.95 Per Month
1 Unit Left!
-
![Example storage unit layout]()
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$174.95
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
- Rate:
- $174.95 Per Month
1 Unit Left!
Split Level Storage
-
![Example storage unit layout]()
Small
5' x 5' x 8'Miscellaneous Storage
Size Guide- Rate:
-
$84.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Stair
- Climate
- Rate:
- $84.95 Per Month
-
![Example storage unit layout]()
Small
5' x 5' x 6'Miscellaneous Storage
Size Guide- Rate:
-
$89.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- Rate:
- $89.95 Per Month
-
![Example storage unit layout]()
Small
5' x 5' x 6'Miscellaneous Storage
Size Guide- Rate:
-
$89.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- ADA
- Rate:
- $89.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Small
5' x 10' x 8'1-2 Bedroom Home
Size Guide- Rate:
-
$104.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Stair
- Climate
- Rate:
- $104.95 Per Month
-
![Example storage unit layout]()
Small
5' x 10' x 6'1-2 Bedroom Home
Size Guide- Rate:
-
$114.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- Rate:
- $114.95 Per Month
-
![Example storage unit layout]()
Medium
10' x 10' x 8'2-3 Bedroom Home
Size Guide- Rate:
-
$149.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Stair
- Climate
- Rate:
- $149.95 Per Month
-
![Example storage unit layout]()
Medium
10' x 10' x 6'2-3 Bedroom Home
Size Guide- Rate:
-
$164.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- Rate:
- $164.95 Per Month
-
![Example storage unit layout]()
Medium
10' x 15' x 8'2-3 Bedroom Home
Size Guide- Rate:
-
$214.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Stair
- Climate
- Rate:
- $214.95 Per Month
-
![Example storage unit layout]()
Medium
10' x 15' x 6'2-3 Bedroom Home
Size Guide- Rate:
-
$234.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- Rate:
- $234.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room!
-
![Example storage unit layout]()
Large
10' x 20' x 8'4 Bedroom Home or larger
Size Guide- Rate:
-
$299.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Climate
- Rate:
- $299.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Large
10' x 20' x 6'4 Bedroom Home or larger
Size Guide- Rate:
-
$309.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- Rate:
- $309.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room!
What Is Online Move-In / Rent Now?
Other U-Haul Services
Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Customer service at another location doesn’t make sense, it should be at the same site.
kourtney l | Overall ExperienceI paid for a large unit and I have a medium I will find a nnunit. I will find another storage and remove my items ASAP and demand my.money back false advertisemen
annette h | First ImpressionsCouldn’t ever get the office in the phone!
CHANAEA L | Overall ExperienceThe cargo door be broke sometimes makes moving things in and a hassle other then that everything was excellent.
DARLENE E | Overall ExperienceFormal Complaint – U-Haul S Caton Avenue (Employee Misconduct, Harassment, and Threats) Dear U-Haul Corporate, You sent a feedback request. You’re about to receive a formal record of what took place at your S Caton Avenue location—specifically involving your employee Carry O and site manager Ralph Williams. Let me be clear: this is not a routine complaint. This is a documented account of employee behavior that is legally and publicly indefensible. I was a customer at that facility for over three years. Always paid on time. Kept to myself. Maintained a clean, secure unit that stored sensitive documents tied to my work as a certified investigative journalist. What I experienced from Carry O was not customer service—it was calculated, personal, and escalating harassment. Carry O’s conduct includes the following: Falsely accusing me of “living in the unit,” with no evidence and no due process, while selectively ignoring other tenants who actually do. Stalking me on-site—loitering near my unit, circling when I came to speak to the manager, intentionally eavesdropping and making her presence felt like a threat. Public humiliation: The first time I ever interacted with her, I walked in to pay rent and was randomly accused of “speeding” in the lot—then mocked and laughed at in front of other customers. Interfering in a private discussion with the manager by hovering and inserting herself, clearly looking to provoke. After I vacated the unit on June 30 (before the July billing cycle), I still received repeated billing notices. When I calmly questioned this, Carry interrupted, raised her voice, blamed me, and then—when I asked for her name and corporate’s number—threatened to call the police. She used law enforcement as a weapon to silence a paying customer raising a legitimate question. That alone is grounds for immediate dismissal. Her tone, body language, and overall demeanor were not those of a professional—they were aggressive, erratic, and combative. She carried herself like someone waiting to explode. She seemed driven by personal bitterness, not policy. This employee is a legal liability. She’s a public relations disaster waiting to happen. And she is absolutely unfit to represent your company in any capacity that involves contact with the public. As for your manager, Ralph Williams: He allowed this behavior to go unchecked. He screamed across the store at me like he was in a stadium—unprofessional and unhinged. On multiple occasions, he asked for “cash” after I had casually offered him lunch money in the past—a soft-shake-down attempt that I ignored until the tone changed. Let’s be clear: there was no fraudulent billing, because I moved out early. The issue was incompetence—they failed to close the account properly, then doubled down with aggression and threats when I questioned it. You’ve already ignored one outreach attempt when I called. (Case number, 5399806). This is your final notice before public and regulatory escalation: I will be posting a full Google review including names, quotes, and incident details. I will submit a formal complaint to the Attorney General’s Office, focused on threats, harassment, and misconduct. A press release is being drafted, and screenshots of this entire interaction will be archived. The exposé will be permanently published on a journalist-verified site for public reference and legal indexing. I’ve remained calm. I’ve stayed factual. But your employee crossed the line—and so far, your company is backing her by remaining silent. You have 24 hours to take this seriously. Terminate Carry O and investigate Ralph Williams. Or deal with permanent, reputational fallout. These two employees are walking liabilities. Sincerely, Efstratios Tsoulfidis Stratosmegas1@gmail.com
Efstratios T | Overall ExperienceIt’s a lot to walk the steps with furniture, the steps should be shown on advertisement.
kourtney l | Online Move InTo be able to find where my unit was at was hard finding where it was located.
Tiffany D | Online Move InGreat people great help
JAMES A | Overall ExperienceNo issues, great service
mark s | Overall ExperienceGreat staff at all locations n very knowledgeable
JAMES A | First ImpressionsThe U-Haul employee was not nice and came off very CAVALIER !!
BORIS G | Overall ExperienceI’ve been moved out of the unit since the 19th of May. And I let them know multiple times. Other than that everything else was excellent.
ERICKA W | Overall ExperienceReserved unit was not available. Was told by mgr that reservations are "fake" and mean nothing. Was given a different unit eventually but access code did not work and had to drive back to office twice to resolve. Restroom was out of order.
Mike D | First Impressions