The facility is understaffed. The general manager is dismissive and obstructive, coming directly to the edge of illegal behavior. His staff are reckless and the facility as a whole poses a threat to public safety. The parking lot runs like a demilitarized zone; it is impossible to predict if you will be able to get to the storage access ramp at any given time due to the volume of rental vehicles coming in and out. We were quite literally trapped in the parking lot for six hours one night, eventually having to abandon our vehicle and return for it the following day, whereupon we waited an additional two hours before finally being allowed to leave. Rental spaces at the facility seem to be interchangeable with subdivided, smaller spaces, regardless of what one pays for. The manager and staff do not have any interest in hearing about or addressing these issues. Dealing with this facility was one of the worst experiences of my life. This isn't hyperbole: on the night we were trapped at the facility, I was concerned for my safety and that of my wife. I did not believe the facility staff had any interest in our welfare or wellbeing. My confidence in uhaul as a brand is shattered.
Daniel I | Overall ExperienceSelf Storage Units in Durham, NC, 27703
U-Haul Moving & Storage at US Highway 70
(1 mi east of Miami Blvd on Hwy 70 & 3 mi west of Brier Creek on Hwy 70, No on-site parking available for customers during rental) Pay Your Storage Bill
Services at this Location:
Contact Us
2422 New Raleigh HwyDurham, NC 27703
(1 mi east of Miami Blvd on Hwy 70 & 3 mi west of Brier Creek on Hwy 70, No on-site parking available for customers during rental)
Services at this Location:
Office Hours
- Mon–Thur7 am - 7 pm
- Friday7 am - 8 pm
- Saturday7 am - 7 pm
- Sunday9 am - 5 pm
Storage Access Hours
- Mon-Sun: 5 am - 10 pm
- Indoor Storage
- Outdoor/Drive Up
- Climate Control
- Online Move-In/Rent Now
- Portable Storage
Services at this Location:
Features Available at this Facility :
- Individually Alarmed Rooms
- Drive-Up Loading and Unloading
- Climatized Storage Available
- Storage access 5am-10pm
- Open 7 Days A Week!
- Re-Use Center: Neighbors Helping Neighbors
- Padlocks, Boxes, Packing Supplies
- Indoor Storage: Twice the Protection and Security
- Package Signing & Receiving
- A Room for Every Need
- Extra Tall Rooms - 8ft
- Loading Carts on Hand
- Electronically Controlled Access
- 24-Hour Video Monitoring
- Your Lock/Your Key
- Automatic Payment Plans Offered
- Online Account Management
- Onsite Forklift Service Available
- No Deposit or Administrative Fees
- SafeStor Insurance
- Move-In Trucks
- ADA Equal Access
- Affordable Rates
- Clean Restrooms
- Propane Filled Here
Promotions:
-
No Deposit Or Admin Fee:
No Deposit Required and $0.00 Admin Fee -
1 Month Free:
Ask about our 1 month free self-storage offer with any truck or trailer reservation!
Available Units (All Sizes are Approximate)
- Sort and Filter
-
-
Small | 50 sq ft
-
Small
5' x 5' x 8'Miscellaneous Storage
Size Guide- Rate:
-
$54.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Stair
- Climate
- Rate:
- $54.95 Per Month
-
Benefits
- Receive Unit # and Access Code Immediately
- Skip the Counter; Go Straight to Your Unit
- Pay Month to Month
- Free Lock in Storage Unit
-
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Small
5' x 5' x 6'Miscellaneous Storage
Size Guide- Rate:
-
$79.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- ADA
- Rate:
- $79.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
2 Units Left!
-
Small
5' x 5' x 6'Miscellaneous Storage
Size Guide- Rate:
-
$79.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- Rate:
- $79.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
1 Unit Left!
-
Small
5' x 10' x 8'1-2 Bedroom Home
Size Guide- Rate:
-
$89.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Stair
- Climate
- Rate:
- $89.95 Per Month
-
Benefits
- Receive Unit # and Access Code Immediately
- Skip the Counter; Go Straight to Your Unit
- Pay Month to Month
- Free Lock in Storage Unit
-
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Small
5' x 10' x 6'1-2 Bedroom Home
Size Guide- Rate:
-
$99.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- Rate:
- $99.95 Per Month
-
Benefits
- Receive Unit # and Access Code Immediately
- Skip the Counter; Go Straight to Your Unit
- Pay Month to Month
- Free Lock in Storage Unit
-
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
Medium | 51-150 sq ft
-
Medium
10' x 10' x 8'2-3 Bedroom Home
Size Guide- Rate:
-
$124.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Stair
- Climate
- Rate:
- $124.95 Per Month
-
Benefits
- Receive Unit # and Access Code Immediately
- Skip the Counter; Go Straight to Your Unit
- Pay Month to Month
- Free Lock in Storage Unit
-
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Medium
10' x 10' x 6'2-3 Bedroom Home
Size Guide- Rate:
-
$164.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- Rate:
- $164.95 Per Month
-
Benefits
- Receive Unit # and Access Code Immediately
- Skip the Counter; Go Straight to Your Unit
- Pay Month to Month
- Free Lock in Storage Unit
-
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Medium
10' x 10' x 6'2-3 Bedroom Home
Size Guide- Rate:
-
$164.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- ADA
- Rate:
- $164.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Medium
10' x 15' x 8'2-3 Bedroom Home
Size Guide- Rate:
-
$214.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Stair
- Climate
- Rate:
- $214.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
-
Medium
10' x 15' x 6'2-3 Bedroom Home
Size Guide- Rate:
-
$239.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- ADA
- Rate:
- $239.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
1 Unit Left!
-
Medium
10' x 15' x 6'2-3 Bedroom Home
Size Guide- Rate:
-
$239.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- Rate:
- $239.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
Large | 151+ sq ft
-
Large
10' x 20' x 8'4 Bedroom Home or larger
Size Guide- Rate:
-
$299.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Stair
- Climate
- Rate:
- $299.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
1 Unit Left!
-
Large
10' x 20' x 6'4 Bedroom Home or larger
Size Guide- Rate:
-
$319.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- Rate:
- $319.95 Per Month
-
Benefits
- Reserve for Future Move-In Date
- No Payment Today; Pay at Move-In
- Pay Month to Month
- Purchase Lock at Counter
-
1 Unit Left!
Small | 50 sq ft
Storage Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 1.0
By far the worst U-Haul experience and facility I’ve patronized. The staff is ever unprofessional and not customer friendly. No organization, the facility is a mess with trucks and storage cubes all over the property which makes it hard to get around especially with a U-Haul truck. Staff has no respect for customer’s time or resources.
YASHACIQA D | First Impressions- Rating:
- 2.0
Customer did not leave a comment.
Christina B | Overall Experience- Rating:
- 5.0
The young ladies at the customer service desk were professional and courteous at all times. No issues or concerns.
KAREN S | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Channel C | First Impressions- Rating:
- 3.0
The check in process was too slow. It took over an hour to get checked in.
CINDY E | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Peter S | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
brittany r | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
SHEANNA A | Overall Experience- Rating:
- 5.0
First let me say, I skipped the phone to get my questions answered by going on-site after my ubox arrived in this area from PA. My experience with this u-haul location was fantastic on day one and beyond. I primarily worked with Ike and Morgan on my first day. They were both attentive to my immediate needs and worked diligently to provide customer focused results. Afterwards, I spoke with additional team members before I completed my move out. Everyone was extremely customer service oriented and responsive. Yes, I would recommend this location to meet your storage needs. I want to thank each of the u-haul team members I worked with for making my move in (ubox)/out (storage unit) easier than anticipated.
Deanna H | Overall Experience- Rating:
- 3.0
The people I worked with were friendly and very willing to help. I would add however that the staff would benefit from additional training.
MARVIN H | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
TIMOTHY B | First Impressions- Rating:
- 5.0
Holly was amazing and very helpful. She was able to do everything good and be friendly with the a.out of customers in the store!
JENNIFER A | First Impressions- Rating:
- 3.0
Service is extremely slow but the workers were definitely friendly.
Dominique B | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Brandon W | Overall Experience- Rating:
- 2.0
I had better customer service over the phone.
Penelope R | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Quatasia J | Overall Experience- Rating:
- 5.0
The oldest gentleman was the best! He made me laugh when I was tried and struggling with my stuff, he broke the ice and motivated me to keep pushing, grateful for the positivity
TERRY J | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ravi K | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
IDRISSA S | Overall Experience- Rating:
- 5.0
Excellent experience!
terra B | Overall Experience- Rating:
- 5.0
Dare the manager was very professional and knowledgeable
DAVID J | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
RANDOLPH F | Overall Experience- Rating:
- 5.0
Thank you.
CALVIN B | First Impressions- Rating:
- 1.0
Customer did not leave a comment.
Ashton G | Overall Experience