The facility is understaffed. The general manager is dismissive and obstructive, coming directly to the edge of illegal behavior. His staff are reckless and the facility as a whole poses a threat to public safety. The parking lot runs like a demilitarized zone; it is impossible to predict if you will be able to get to the storage access ramp at any given time due to the volume of rental vehicles coming in and out. We were quite literally trapped in the parking lot for six hours one night, eventually having to abandon our vehicle and return for it the following day, whereupon we waited an additional two hours before finally being allowed to leave. Rental spaces at the facility seem to be interchangeable with subdivided, smaller spaces, regardless of what one pays for. The manager and staff do not have any interest in hearing about or addressing these issues. Dealing with this facility was one of the worst experiences of my life. This isn't hyperbole: on the night we were trapped at the facility, I was concerned for my safety and that of my wife. I did not believe the facility staff had any interest in our welfare or wellbeing. My confidence in uhaul as a brand is shattered.
Daniel I | Overall ExperienceSelf Storage Units in Durham, NC, 27703
U-Haul Moving & Storage at US Highway 70
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Split Level Storage
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![Example storage unit layout]()
Small
5' x 5' x 8'Miscellaneous Storage
Size Guide- Rate:
-
$54.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Stair
- Climate
- Rate:
- $54.95 Per Month
-
![Example storage unit layout]()
Small
5' x 5' x 6'Miscellaneous Storage
Size Guide- Rate:
-
$79.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- ADA
- Rate:
- $79.95 Per Month
2 Units Left!
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![Example storage unit layout]()
Small
5' x 5' x 6'Miscellaneous Storage
Size Guide- Rate:
-
$79.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- Rate:
- $79.95 Per Month
1 Unit Left!
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![Example storage unit layout]()
Small
5' x 10' x 8'1-2 Bedroom Home
Size Guide- Rate:
-
$89.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Stair
- Climate
- Rate:
- $89.95 Per Month
-
![Example storage unit layout]()
Small
5' x 10' x 6'1-2 Bedroom Home
Size Guide- Rate:
-
$99.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- Rate:
- $99.95 Per Month
-
![Example storage unit layout]()
Medium
10' x 10' x 8'2-3 Bedroom Home
Size Guide- Rate:
-
$124.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Stair
- Climate
- Rate:
- $124.95 Per Month
-
![Example storage unit layout]()
Medium
10' x 10' x 6'2-3 Bedroom Home
Size Guide- Rate:
-
$164.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- Rate:
- $164.95 Per Month
-
![Example storage unit layout]()
Medium
10' x 10' x 6'2-3 Bedroom Home
Size Guide- Rate:
-
$164.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- ADA
- Rate:
- $164.95 Per Month
-
![Example storage unit layout]()
Medium
10' x 15' x 8'2-3 Bedroom Home
Size Guide- Rate:
-
$214.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Stair
- Climate
- Rate:
- $214.95 Per Month
-
![Example storage unit layout]()
Medium
10' x 15' x 6'2-3 Bedroom Home
Size Guide- Rate:
-
$239.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- ADA
- Rate:
- $239.95 Per Month
1 Unit Left!
-
![Example storage unit layout]()
Medium
10' x 15' x 6'2-3 Bedroom Home
Size Guide- Rate:
-
$239.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- Rate:
- $239.95 Per Month
-
![Example storage unit layout]()
Large
10' x 20' x 8'4 Bedroom Home or larger
Size Guide- Rate:
-
$299.95
Per Month
- Split Level
- 1st Floor
- Upper Level
- Stair
- Climate
- Rate:
- $299.95 Per Month
1 Unit Left!
-
![Example storage unit layout]()
Large
10' x 20' x 6'4 Bedroom Home or larger
Size Guide- Rate:
-
$319.95
Per Month
- Split Level
- 1st Floor
- Street Level
- Climate
- Rate:
- $319.95 Per Month
1 Unit Left!
Indoor Storage
What Is Online Move-In / Rent Now?
Storage Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
By far the worst U-Haul experience and facility I’ve patronized. The staff is ever unprofessional and not customer friendly. No organization, the facility is a mess with trucks and storage cubes all over the property which makes it hard to get around especially with a U-Haul truck. Staff has no respect for customer’s time or resources.
YASHACIQA D | First ImpressionsThe young ladies at the customer service desk were professional and courteous at all times. No issues or concerns.
KAREN S | First ImpressionsThe check in process was too slow. It took over an hour to get checked in.
CINDY E | First ImpressionsFirst let me say, I skipped the phone to get my questions answered by going on-site after my ubox arrived in this area from PA. My experience with this u-haul location was fantastic on day one and beyond. I primarily worked with Ike and Morgan on my first day. They were both attentive to my immediate needs and worked diligently to provide customer focused results. Afterwards, I spoke with additional team members before I completed my move out. Everyone was extremely customer service oriented and responsive. Yes, I would recommend this location to meet your storage needs. I want to thank each of the u-haul team members I worked with for making my move in (ubox)/out (storage unit) easier than anticipated.
Deanna H | Overall ExperienceThe people I worked with were friendly and very willing to help. I would add however that the staff would benefit from additional training.
MARVIN H | First ImpressionsHolly was amazing and very helpful. She was able to do everything good and be friendly with the a.out of customers in the store!
JENNIFER A | First ImpressionsService is extremely slow but the workers were definitely friendly.
Dominique B | First ImpressionsI had better customer service over the phone.
Penelope R | Online Move InThe oldest gentleman was the best! He made me laugh when I was tried and struggling with my stuff, he broke the ice and motivated me to keep pushing, grateful for the positivity
TERRY J | Overall ExperienceExcellent experience!
terra B | Overall ExperienceDare the manager was very professional and knowledgeable
DAVID J | First ImpressionsThank you.
CALVIN B | First Impressions